People Operations and Employee Experience, NALA

Salary not provided
GSuite
JIRA
Slack
Notion
Junior and Mid level
London

More information about location

3 days a week in office

NALA

African cross-border payments company

Open for applications

NALA

African cross-border payments company

21-100 employees

FintechB2CRetailB2BPersonal financePaymentsSaaS

Open for applications

Salary not provided
GSuite
JIRA
Slack
Notion
Junior and Mid level
London

More information about location

3 days a week in office

21-100 employees

FintechB2CRetailB2BPersonal financePaymentsSaaS

Company mission

To increase economic opportunity on the African continent and for its diaspora around the world.

Role

Who you are

  • You’re a people person with a high level of emotional intelligence
  • Being tenacious is one of your superpowers
  • You have excellent communication skills, a sense of urgency, accountability, and ownership
  • Previous experience in a People or Administrative role in a start up
  • You thrive in a role that allows you to serve others, and you enjoy interacting with people
  • You’re in your element in a fast-paced high growth environment
  • You are detail oriented–you double check your work and nothing gets past you
  • You take ownership, are eager to learn everyday, and have the drive to do so

Desirable

  • A Human Resources Degree or CIPD qualification
  • You have experience with the systems and tools that we use daily; Notion, Slack, Jira, Google Suite, etc
  • Experience using social media for business purposes
  • Ability to speak Swahili or French
  • Experience in a fast growing fintech

What the job involves

  • Lead initiatives to create a vibrant office culture, including organising our social calendar, and thinking about celebration and recognition programs
  • We’re a growing start up so you’ll get to dive into an array of tasks, general office duties, program coordination and project management. This might look like; running to the Apple store to pick up laptops, assisting in office moves as we scale, and running office or industry events
  • Create delightful and impactful people experiences for our in person London based team and our global team
  • Support us on general people-related issues during the entire employee lifecycle from onboarding until offboarding
  • Support the wider People Team on projects when required
  • Manage various administrative tasks, including maintaining employee records in our HRIS, processing changes in employment status, and ensuring compliance with regulatory requirements
  • Assist in building our employer brand by utilising social platforms like LinkedIn
  • Administrative recruitment support like help with scheduling, interview coordination and ATS maintenance
  • Promote a positive workplace culture by embodying the NALA values, welcoming feedback, and encouraging others to do the same, thereby enhancing the overall employee experience

Application process

  • [30mins] Interview with the People Team
  • In this stage, we want to get to know you and your experience deeply and we will focus closely on your experience as detailed on your CV. The best preparation is to just know whats on your CV really well 👍
  • [2x 30min Calls] Interview with People Manager and Executive Assistant to the CEO
  • The People Lead will go through a short exercise involve a fictitious task that could happen in the role
  • The senior team member will go through our company values and talk to you about your experience working in fast paced environments
  • [1 hour] Leadership Interview
  • This will be an interview with the People Lead and possibly CEO

Salary benchmarks

Our take

As global enterprise has become more interwoven, and Africa grows as an economic powerhouse, financial infrastructure has failed to keep pace with growing demand. Nala is providing the financial services to meet that gap.

The company started in Tanzania as a consumer payments aggregator and has used that platform to launch a remittance business rooted in its connections with East Africa, driving down the eye-watering 10% fees for its diaspora userbase.

The FinTech startup is now looking to double down on the lucrative remittance business, onboarding more users in its newly licensed areas: the U.S. and France.

While NALA has had some success with the products its built so far, the true test for the company will be navigating the deeply complicated international infrastructure necessary for an international payments platform, all while retaining their consumer-friendly credentials.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

78% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Jul 2024

$40m

SERIES A

Jan 2022

$10m

SEED

Total funding: $50.3m

Company benefits

  • 35 Holidays including bank holidays anywhere in the world
  • Learning and Development Budget

Company HQ

Southfield, MI

Leadership

A Tanzanian entrepreneur and former TV Presenter. Benjamin has spent time working in the Financial Services and Digital teams of the Bill & Melinda Gates Foundation. Also attended the Stanford School of Business and the Harvard School of Government.

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