Senior Product Designer, Octopus Energy Group

Kraken Technologies UK

Salary not provided
CSS
HTML
Google Analytics
Figma
Bootstrap
JIRA
Asana
Mid and Senior level
London

2 days a week in office

Octopus Energy Group

Entech company

Job no longer available

Octopus Energy Group

Entech company

1001+ employees

B2CRetailB2BEnterpriseEnergySustainabilityCustomer serviceElectric VehiclesSaaSSocial Impact

Job no longer available

Salary not provided
CSS
HTML
Google Analytics
Figma
Bootstrap
JIRA
Asana
Mid and Senior level
London

2 days a week in office

1001+ employees

B2CRetailB2BEnterpriseEnergySustainabilityCustomer serviceElectric VehiclesSaaSSocial Impact

Company mission

Octopus Energy's mission is to speed the transition to a sustainable, low carbon future through renewable energy and technology whilst putting customers at the heart of everything they do.

Role

Who you are

  • At least 4 years of professional experience designing digital products, and/or a portfolio that demonstrates ability to deliver well-crafted products
  • Experience working with Design Systems and component libraries
  • High proficiency with Figma - It is our main design tool
  • Design processes, knowing what steps are needed and which ones can be skipped based on the specific project or problem you are working on
  • The ability to clearly communicate and motivate design decisions to team members and stakeholders
  • Experience working with teams composed of designers, PMs, Front-End and Back-End developers
  • Attention to detail; ensuring something is done well, rather than fast but poorly
  • The ability to focus on user needs and knowing how to improve usability/UX
  • A focus on accessibility and inclusion when designing components, interfaces and interactions
  • You'll also need to a have at least a basic understanding of/experience with:
  • Considering front-end frameworks (Bootstrap, React…), HTML and CSS to be able to communicate your designs with devs and find workarounds when feasibility issues occur
  • Participating in team stand-up meetings with developers and product managers
  • Usage of project management software like Asana or Jira, knowledge of the agile process and organising work with tasks
  • Knowledge of web accessibility and designing for accessibility
  • Using analytics tools (Google Analytics, Hotjar…)
  • Performing user interviews and user testing

What the job involves

  • We're looking for a Product Designer who is passionate about designing simple, elegant user experiences, and using human-centred design as a source of inspiration to solve complex problems on behalf of our current customers
  • Help define how customers manage their water account, through an online management portal
  • Contribute to building and maintaining our Design system, its library, documentation and patterns
  • Collaborate on other projects across the company such as: improving the user experience and interface of different areas of our support site, helping with design requests and conducting UX audits of Kraken partner journeys
  • Work day-to-day in a cross-functional team with different stakeholders (developers, PMs, users, clients) when designing new features and products
  • Apply the full end-to-end product design process; Conduct qualitative and quantitative research to help understand both user and business needs; produce and share wireframes, and mockups that can be tested and eventually developed
  • Share designs for feedback early and often, and offer design feedback to other team members
  • Plan and facilitate workshops, user interviews, usability testing and discovery activities to understand how we can best meet our energy specialists’ needs
  • Refining and adding to our design process documentation, onboarding materials and trying out new design processes with the team where possible
  • Communicate with both technical and non-technical colleagues, successfully defining roadmaps for projects with big picture strategy

Salary benchmarks

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Insights

B Corporation

46% female employees

44% employee growth in 12 months

Company

Company benefits

  • Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
  • Flexi working environment
  • Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
  • Unlimited paid time off policy
  • Work from home opportunities
  • Equity Option Scheme - Everyone owns part of what we’re building with shares
  • Tech - We want to get the best out of our people and get that everyone is slightly different. Have a certain tech requirement? We’ll do our best to get it
  • Money Coach - You may want to think about financial planning. The company has an arrangement with Octopus Money Coach. They offer the opportunity to talk with a professional coach
  • Wellbeing - Need some calm in your life? We have 'Octopus Headspace Licences' available. Twice a week we have 45 Minute live yoga class open to all Octopus staff!
  • Parents - get access to tax free childcare and maternity and paternity pay. We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained (https://octopus.energy/blog/octopuskids/)
  • Office culture - Our offices are stocked with fruit, breakfast, great coffee, and soft drinks (and ice lollies if you're lucky)! Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner. We won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people. Check out what our people say at Glassdoor!
  • Car Salary Sacrifice - Browse the wide selection of electric vehicles and get a sample quote under our workplace salary sacrifice scheme. If approved, the monthly leasing costs are taken directly from your gross salary each month meaning you're saving on paying some tax

Funding (last 2 of 6 rounds)

Dec 2023

$800m

GROWTH EQUITY VC

Jul 2022

$225m

GROWTH EQUITY VC

Total funding: $2.6bn

Our take

According to Octopus, the energy industry in the UK is ruled by a handful of complacent companies peddling fossil fuels, pricing trickery, and poor customer service. Aiming to disrupt the status quo with sustainable energy, Octopus entered the market in 2016 and they now supply energy to millions of homes in a number of countries. Octopus has made a name for itself in energy circles largely because of its “Kraken” technology platform, which it claims is able to reroute energy from renewable sources around a network far more efficiently than competitors.

Octopus Energy further differentiates itself through its aspiration to make everything as easy as possible for consumers, from the simplicity of their bills and the fact that customers are not locked into a contract so they can leave at any time to offering customer service over email and social media at times that suit customers. They aim to make the eco‐friendly choice the easy choice, so all of their tariffs use 100% green electricity, while not being more expensive than their competitors' non-green tariffs.

They are continually creating innovative new products. For example, Octopus Tracker where prices changes daily to guarantee you get the market rate; Agile where the price changes every half hour to enable you to benefit from cheap electricity when the sun shines, the wind blows, and the networks are under-utilised. One of the current challenges they face is that their products are more complex than their competitors, given they use 1000x more data than traditional energy companies. They're exploring ways to explain to customers exactly how their products work.

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Kirsty

Company Specialist at Welcome to the Jungle