Senior Staff Inbound Product Manager, ServiceNow
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 12+ years of software product management experience
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience defining and capturing product requirements and transforming them into a product roadmap
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Experience driving solution development through big-picture solution development
- Ability to serve as a team lead, and coach employees at lower levels
- Strong technical background with expertise in product development methodologies and technologies relevant to ServiceNow’s industry, particularly with the ServiceNow platform
What the job involves
- This role is in the ServiceNow's NowX organization. NowX, ServiceNow's future product incubation team, is our organic growth engine
- The team is responsible for identifying strategic new market opportunities, designing, and prototyping new product solutions closely with customer design partners and internal business unit stakeholders, and eventually bringing the product to the market
- NowX operates lean and fast, with the goal of bringing two new products to market per year
- In this exciting new role, you will lead co-development of innovative new products in conjunction with our strategic customers and partners
- Working together, you will discover unique user needs and journeys, gather requirements, and craft a vision and roadmap for an innovative new product
- You will collaborate with your peers in Engineering, Design, and more to execute on the vision and bring your co-developed product to market
- Lead strategic planning, definition, and development phases for assigned products or portfolios, integrating customer and partner co-development opportunities
- Partner closely with our strategic partners and customers acting as a trusted leader, accountable for and committed to the outcome regardless of the role or organizational boundaries
- Discover and translate complex problems and user needs into easily understood requirements and provide solutions
- Integrate usability studies, user research and market analysis into product requirements to enhance user satisfaction
- Lead cross-functional teams, define the vision and set the strategic direction, and drive consensus among stakeholders at all levels of the organization
- Work with multiple teams to guide projects through development and bring high-quality products to life
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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