Customer Operations Associate, CardFlight

$45-55k

+ Cash bonus and equity awards based on factors such as experience and performance

Junior level
Remote in US
CardFlight

Payment acceptance for small businesses

Open for applications

CardFlight

Payment acceptance for small businesses

21-100 employees

RetailB2BPaymentsSaaS

Open for applications

$45-55k

+ Cash bonus and equity awards based on factors such as experience and performance

Junior level
Remote in US

21-100 employees

RetailB2BPaymentsSaaS

Company mission

To create easy-to-use payment solutions so small-business merchants can focus on what they do best: growing their business.

Role

Who you are

  • This person enjoys working collaboratively and actively engaging in a team environment, and is committed to providing our customers a stellar experience
  • 1-2 years of customer service experience
  • 1-2 years in an inbound customer contact center
  • 1-2 years experience with software product support
  • Superior organizational and time management skills
  • Exceptional verbal and written communication skills
  • A positive, confident, upbeat and friendly personality
  • Ability to remain calm under pressure
  • Creative problem solving and technical troubleshooting skills
  • Keen attention to detail
  • Passionate about continuously improving the customer experience
  • Prior experience using a CRM Software Suite

What the job involves

  • We’re currently looking for a Customer Operations Associate that will take a key role on our location-neutral team
  • Associates will work an assigned schedule with some weekend and holiday shifts
  • Support existing SwipeSimple product customers by managing all inbound phone and email contacts
  • Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding and general account satisfaction
  • Accurately and professionally record notes for each customer contact
  • Identify customers’ needs, provide troubleshooting support and offer solutions
  • Own cross-functional efforts to solve all support inquiries
  • Become a subject matter expert in the SwipeSimple Product line, continuously learning all new product features as they are released
  • Collaborate with the Engineering team to increase efficiencies around resolving customer issues and technical issues
  • Work together as a team to identify customer trends and implement new processes
  • Meet personal/team qualitative and quantitative targets
  • Get involved with company-wide meetings and outings
  • Become immersed in the payments industry

Our take

CardFlight partners with popular merchant acquirers to deliver payment acceptance software for small businesses and entrepreneurs. Its signature products, a mobile Point of Sale (POS) called SwipeSimple, and the countertop POS SwipeSimple Register have grown impressively in popularity across the US since the company’s 2013 launch.

The US is home to over 30 million small businesses, a potentially huge market. By offering software that allows them to turn a mobile or tablet into a credit card terminal, it’s easy to see why CardFlight is proving popular. Just as importantly is that the company has a proven track record of launching products ahead of potential competitors.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

6% employee growth in 12 months

Company

Funding (last 2 of 3 rounds)

Sep 2018

$3.5m

SERIES A

Oct 2015

$4.2m

SERIES A

Total funding: $9.3m

Company benefits

  • Stock options for all full-time team members
  • Personal annual budget for professional development
  • Regular team lunches and treats for special events
  • Liberal vacation policy
  • Comprehensive medical, vision, and dental plans
  • Commuter benefits and health discounts

Company values

  • Continuous improvement – We constantly improve ourselves, our processes, and our products. We deeply value honest feedback, and strive to give and receive it regularly. We pragmatically look for ways to do more with less
  • Ownership – We take ownership of all we do, applying a high ethical standard to our actions. Our authenticity and genuineness means we do the right thing
  • Quality execution – The quality of our products is a result of our competitiveness, discipline, and proactive mentality. We always go the extra mile to produce the best result
  • Results oriented – We value the outcome of our actions, not the effort or the path taken. We are innovative in our approach and open-minded to different ways to achieve our goals. We measure our progress objectively, allowing us to celebrate our individual and collective results
  • The team is the engine – We achieve our high goals by leveraging everyone’s strengths. Effective collaboration is a competency we all have; we win, lose, and improve as a team. Employee well being is key to achieving our results
  • Transparency – We believe openness and transparency is key to gaining and maintaining trust. We have a default assumption of transparency in our decision-making. We are honest and open in our communication

Company HQ

Kips Bay, New York, NY

Leadership

Former Engagement Manager at Oliver Wyman. Led product development and product marketing to launch E*TRADE’s credit card business. Prior to founding CardFlight, founded and was CEO of LocalBonus, a credit card-linked loyalty network.

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