Renewals Account Manager, Sprinklr
More information about location
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Ability to perform under pressure & within a fast-paced, hyper growth culture
- Team player mindset with a track record of building positive relationships with peers and cross-functional partners
- Excellent customer management skills; including sales, account management, and customer service
- Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency
- Demonstrated strong work ethic and consistent quota achievement
- Proactive approach with strong attention to detail, time management and organization
- Excellent written and verbal communication skills
- Growth mindset who always keeps our customers’ success at the core
- 7+ years demonstrated success in a Renewal Account Management customer facing, quota carrying role
- Fluent German speaker.
- Demonstrable expertise with contract renewal processes, sales negotiations and renewals forecasting
- Deep knowledge and expertise with SaaS sales & services models focused on enterprise software
What the job involves
- The Renewals Account Manager collaborates with Sales & Customer Success and is accountable for the renewal process for the account base across their territory
- Typically, in this role you are responsible for a variety of larger, more complex accounts/territories in partnership with Field Sales
- Negotiate all facets of contract renewals using sound commercial judgment
- Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Sprinklr
- Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure. Identify areas of license expansion and potential renewal risk weekly
- Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions
- Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions
- Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems
- Engage customers in conversations around renewal readiness, timing and general customer needs
- Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realisation
- Adhere to and execute on Renewals Management priorities, expectations and programs
- Create, present, and negotiate renewal proposal(s) and options throughout post sales process
- Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form
- Forecast accurately utilising Renewal & Forecast Guidelines
- Partner with our Sales and Customer Success organisation to review customer value achievement & product adoption
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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