Senior Enterprise Solutions Consultant, Sprinklr
$100-166k
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
$100-166k
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- 2-3 years of experience in a presales role within a SaaS company, preferably with a background in Contact Center, Customer Service or Customer Experience solutions
- A proven ability to excel in a fast-paced, entrepreneurial environment
- Dynamic presentation style, with the ability to address both technical and business stakeholders
- Strong presentation and storytelling skills, effective in both in-person and virtual settings
- Solid business acumen, with the ability to link technical capabilities to a wide range of industry-specific applications
- Travel required for customer meetings upon request as well as internal business reviews, trainings, sales meetings, etc
What the job involves
- Sprinklr is looking for a pre-sales Enterprise Senior Solutions Consultant who will partner with Sales in our high growth Enterprise segment
- Enterprise Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to present compelling solutions for customers
- As an Enterprise Senior Solutions Consultant you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions
- You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels
- Your expertise in Contact Center or Customer Experience solutions will be critial in addressing our clients' complex challenges
- Serve as a vital member of the account team, collaborating closely with Sales and other internal stakeholders, focusing on both Sprinklr Advanced and Sprinklr Enterprise offerings
- Clearly communicate how Sprinklr capabilities align with and address a brand’s critical needs, with a particular emphasis on Customer Experience solutions
- Coordinate the efforts of the pre-sales ecoystem to drive effective technical validation and scoping
- Drive scalability and efficiency within the Enterprise segment through tailored industry-specific pitches, stories and demonstrations
- Maintain an up-to-date understanding of Sprinklr products through a rigorous training schedule and Sprinklr product certifications
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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