• 8+ years of product management experience with a proven track record of driving business growth through product innovation, extension, and market expansion
• Deep understanding of SaaS business models and support strategies, spanning from customer acquisition to late lifecycle engagement. You are adept at setting multi-year visions, roadmaps, and business plans to steer strategy and planning
• Exceptional ability to simplify complex concepts and clearly articulate your results to partners and executives, particularly in terms of adoption, engagement, and key product metrics
• Strong proficiency in data analytics, with experience using data to inform strategic decisions. You collaborate closely with data management teams to establish best practices in your product area
• Demonstrated ability to manage and mentor junior product managers, helping them refine their product management skills
• Solid grasp of SDLC and the impact of the tech stack on your product
• In-depth understanding of what makes a world-class user experience and how to integrate technology with design thinking to create and enable superior customer system designs

Desirable

• You are equal parts product visionary and growth strategist - steering the way to innovation that elevates our customers’ businesses and by extension, our business
• You’ll use data to understand what creates customer growth and the most impactful ways we personalize the FreshBooks experience to help different customers get there
• You are passionate about tackling big challenges head on, delivering simply amazing experiences, and ready to back it up with results
• Be a subject matter expert in your product domain, and a product area leader across the Product Design & Engineering (PDE) organization
• Own and lead your product area mission, strategy and multi-year roadmap, and product metrics
• Foster and build relationships with your technical leadership peers and stakeholders to drive alignment
• Critically evaluate, shape, and create product management best practices across the PDE organization
• Hold your team and Product, Design, and Engineering counterparts accountable to deliver outcomes with quality and efficiency, that take into consideration customer & usage data
• Apply your deep understanding of business and customer metrics and embed data-driven decision making into your team’s product management processes
• Navigate tough conversations with stakeholders across the organization to ensure alignment towards business priorities
• Effectively lead your PM team, ensuring continual improvements in their PM craft and career progression