Customer Success Technical Onboarding Manager, Veeam
Travel up to 20%
Data backup & recovery platform
Be an early applicant
Data backup & recovery platform
1001+ employees
Be an early applicant
Travel up to 20%
1001+ employees
Company mission
To empower every organization to not just bounce back from a data outage or loss but bounce forward.
Role
Who you are
- The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes
- Soft skills combined with technical skills are key in this role
- 6+ years of relevant industry experience
- Technical understanding across Veeam technologies
- Adept at developing relationships with new customers and internal teams
- Adept at leading conversations and presentations, for both technical and non-technical topics
- Excellent verbal and written communication skills in German and English
- Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
- Experience working with monitoring tools and frameworks
- Experience in data life-cycle management with IT audit requirements
- Experience with virtualization technologies
- Able to work independently with limited direction in a fast-paced and unpredictable environment
- Ability to adapt to changes in roles and responsibilities
- Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements
- Demonstrates patience, understanding and empathy to effectively manage conflict and concerns
- VMCE and VMCA certification (can be completed after joining)
- Please note: If the applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for the position
What the job involves
- Currently, we are looking for a Customer Success Technical Onboarding Manager
- The Customer Success Technical Onboarding Manager engages directly with select customers to execute Veeam’s onboarding strategy during the critical early stages of their Veeam engagement, putting them on a path for long-term success
- This role is responsible for assessing each customer’s unique requirements, providing product how-to and best practices, and ensuring fast time to value from their Veeam investment
- Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value
- Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution
- Assist with both technical and non-technical topics related to the customer onboarding
- Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
- Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience
- Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey
- Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized
- Contribute to a positive team environment of collaboration, customer empathy, and inclusion
Our take
The increasing reliance of businesses on data and the growing volume of data generated make organizations more vulnerable to cyberattacks. Veeam is a leading provider of backup, recovery, and data management solutions, focusing on simplifying backups for virtual machines, achieving any recovery objective, maximizing investments, and reducing management overhead.
Recently, Veeam has introduced over 30 product updates, including cloud-native solutions to protect data across AWS, Azure, and Google Cloud. The company currently safeguards data for over 400,000 customers worldwide, including over 80% of the Fortune 500 and 70% of the Global 2,000, with clients like Fujitsu, Siemens, and VW.
The acquisition by Insight Partners in 2020 enables Veeam to expand into new markets, fueling its continued growth. Veeam is poised to remain a leader by driving industry innovation and staying ahead of increasingly sophisticated cyberattacks.
Freddie
Company Specialist
Insights
Company
Funding (1 round)
Jan 2019
$500m
GROWTH EQUITY VC
Total funding: $500m
Company values
- Everyone Sells
- Innovate & Iterate
- Keep It Simple
- Conversations From the Heart
- Veeam Speed
- Veeam Team
- Compete to Win
Company HQ
Lakeview, Kirkland, WA
Articles
Leadership
Anand Eswaran
(CEO, not founder)Former President and Chief Operating Officer at RingCentral, Founding Advisory Board Member of the Technology Services Industry Association (TSIA), and former Corporate Vice President (various departments) at Microsoft. Previous Vice President of Global Services at SAP (Executive), Hewlett-Packard, and Vignette Corp.
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