Administrative Business Partner, Aircall

$115-140k

+ Equity

Aircall
Mid level
San Francisco Bay Area
Aircall

Cloud-based call centre and phone system

Open for applications

Aircall

Cloud-based call centre and phone system

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Open for applications

$115-140k

+ Equity

Aircall
Mid level
San Francisco Bay Area

501-1000 employees

B2BProductivitySaaSMobileTelecommunications

Company mission

To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.

Role

Who you are

  • Your ability to lead and manage simultaneous projects is crucial, as is your skill in communicating effectively with stakeholders at all levels of the organization
  • Bachelor's degree or equivalent practical experience
  • Typically 3 years or more of administrative experience in a high-tech or international environment, focusing on core administrative tasks such as travel management, expense reports, calendar management, and facilities coordination
  • Experience supporting an organization and directly managing weekly team meetings, including agenda ownership and content preparation
  • Experience serving as a lead for projects
  • Proficiency in purchase order (PO) management and office administration
  • Experience supporting C-suite leaders or equivalent

Desirable

  • Knowledge of process, project, and program management theory and practices, with the ability to apply them to solve operational issues
  • Ability to act as a focal point of contact for other departments and external suppliers, handling confidential information appropriately
  • Ability to build efficiency and effective responsiveness into existing operations and help define new operational strategies
  • Ability to effectively communicate and collaborate with a diverse range of people and job functions
  • Ability to maintain extreme confidentiality and exercise good judgment in decision making

What the job involves

  • As an Administrative Business Partner at Aircall, you play a central role in the leadership team's business operations and activities: you anticipate the needs of the C-suite, resolving operational and administrative issues before they arise and ensuring the team stays focused on their projects
  • Your agility in adapting to a changing environment and your knowledge of Aircall products and services strategically support your team's projects
  • With strong business judgment and communication skills, you interact with various stakeholders and job functions
  • Administrative roles at Aircall are filled by organized and dependable individuals driven by the shared goal of helping the company achieve success. Working behind the scenes, you make a significant impact on the people you support and Aircall users worldwide
  • You will report directly to the company's Chief HR Officer
  • Perform a wide range of administrative tasks efficiently, including calendar management, travel arrangements, expense reports, and meeting organizational deadlines with meticulous attention to detail
  • Plan, manage, and execute team offsites, events, and activities
  • Oversee purchase order management, ensuring accuracy and compliance with company policies
  • Handle office administration tasks, including office supplies management, vendor relations, and facilities coordination
  • Work with the global teams to ensure the successful execution of regularly scheduled domestic and international meetings, events, or projects
  • Serve as a lead and manager for small projects within the organization

Our take

Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.

Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.

The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

0% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Jun 2021

$120m

SERIES D

May 2020

$65m

SERIES C

Total funding: $225.6m

Company benefits

  • Food Allowance
  • Snacks & Drinks
  • Medical Insurance
  • Flexible remote policy
  • Retirement Savings Plan
  • Outings & Events
  • Fitness Fund
  • Commuter Benefits
  • Referral Bonus

Company values

  • Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
  • Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
  • Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
  • Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.

Leadership

Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.

Pierre-Baptiste Béchu

(VP of Communications Platform)

Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.

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