Strategy and Operations Business Partner, Stripe

Professional Services

$125.6-188.5k

SQL
Tableau
Excel
Google Sheets
JIRA
Expert level
Remote in US

More information about location

Stripe

A financial infrastructure platform for businesses

Job no longer available

Stripe

A financial infrastructure platform for businesses

1001+ employees

FintechB2BPaymentsCredit cardsFinancial Services

Job no longer available

$125.6-188.5k

SQL
Tableau
Excel
Google Sheets
JIRA
Expert level
Remote in US

More information about location

1001+ employees

FintechB2BPaymentsCredit cardsFinancial Services

Company mission

To increase the GDP of the internet

Role

Who you are

  • We are looking for a thought leader in the operation of Professional Services
  • Someone who has worked closely with tools such as SFDC, Kantata and ServiceNow, and can consult with business leaders on the best way to maximize ROI of the tooling and minimize administrative burden on the team
  • 10+ years of operations experience in a software solutions or technology company
  • 5+ years working with a Professional Services organization
  • Data Analytics (Google Sheets/Excel data manipulation, SQL)
  • Working on ticket management in JIRA
  • Business and operational SLA reporting
  • Business requirement and user story documentation
  • Communicate clearly, proactively, and concisely
  • Self-starter and comfortable dealing with ambiguity

Desirable

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • Tableau or SFDC report development experience
  • Experience as a User and Report developer in Salesforce.com
  • Kantata or similar PSA Tool Experience, NOT Necessary, we will provide all training, but nice if it is available

What the job involves

  • This role is the right-hand person to their Professional Services leaders on everything related to planning and running their business, including: org design and planning, partner/sales coverage models, setting SOKRs, measuring and providing insights on performance, forecasting, and process improvement
  • Drive 1yr/4yr planning and related cross-functional planning processes
  • Set annual and quarterly SOKRs and track performance
  • Define Professional Services roles and coverage models
  • Build reports and dashboards for key reporting needs
  • Prepare for QBRs and other leadership meetings
  • Manage cross-functional pre-sales processes with other teams
  • Operationalize product GTM processes where it impacts the Professional Services teams
  • Working cross-functionally to investigate and do analysis on system issues
  • Create JIRA Tickets for system enhancements
  • System and operational workflow management analysis and investigation
  • Improve business processes through data driven decisions
  • Provide user and project administration

Our take

Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.

More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.

To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

-5% employee growth in 12 months

Company

Funding (last 2 of 13 rounds)

Mar 2023

$6.5bn

GROWTH EQUITY VC

Mar 2021

$600m

SERIES H

Total funding: $8.7bn

Company benefits

  • Unlimited paid time off policy
  • Work from home opportunities
  • Comprehensive mental, physical and medical health plans
  • Fertility benefits and parental leave

Company values

  • Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
  • An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
  • Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
  • Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.

Company HQ

SoMa, San Francisco, CA

Founders

Patrick Collison

(Content Strategist)

Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.

John Collison

(President)

Studied at Harvard but dropped out to found Stripe.

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