Software Engineer, Observe.AI
Backend
+ Equity
Contact center software
Job no longer available
Contact center software
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Experience: At least 3 years of experience in building production-grade software products. Familiarity with working in fast-paced environments and delivering under tight deadlines
- Technical Expertise: Strong proficiency in Java and Spring, or similar frameworks. Experience with Python is a plus. You should also have hands-on experience with container management tools like Docker Swarm or Kubernetes
- Database Management: Hands-on knowledge of at least one SQL or no-SQL database, such as Postgres, MongoDB, or Cassandra
- System Knowledge: Understanding of fundamental modules including queues, cache, OLAP stores, and websockets
- Design Acumen: Knowledge of design patterns and their practical applicability in solving complex software engineering problems
What the job involves
- As a Software Engineer at our company, you will play a crucial role in launching a new product line that represents a strategic focus within the contact center space
- This role will challenge you to leverage your technical skills in a fast-paced, agile environment where the quality of your work directly influences business outcomes
- You will contribute both independently and as part of a team to develop scalable solutions, engaging in meaningful collaboration with product managers, engineers, and designers
- This is a chance to engage deeply with a newly emerging product category, applying your problem-solving skills to ensure we're not only developing the right solutions but also addressing the most impactful problems
- This position is akin to a founding role in a new team, where you'll have the opportunity to shape the direction and success of the product from the ground up
- While you'll be joining a new initiative, you'll be supported by the robust infrastructure of an established engineering team with over 100 members, offering a balance of stability and innovation
- In this role, you'll have the unique opportunity to work directly with principal engineers, the Director of Product, and other executives
- This position offers high visibility within the organization, as it is central to a new product line that the company is heavily invested in
- Your contributions will not only influence the immediate project but also the broader strategic
- Software Development: Participate in the full application lifecycle with a focus on coding and debugging. You will integrate user-facing elements developed by front-end developers with server-side logic, crafting efficient and scalable solutions
- Component Ownership: Assume responsibility for critical technical components including databases, queues, caches, and APIs. You will buy or build suitable technologies for each, ensuring optimal performance and scalability of our backend systems
- Code Quality: Build reusable code and libraries for future use, emphasizing maintainability and efficient code reuse
- System Optimization: Ensure the balance of critical technical pillars including scalability, reliability, security, and cost. Design and implement systems with an eye towards future needs and immediate performance
- Advanced Features: Build and engage with complex backend systems involving RBAC, user authentication, and stream communication for audio. You will work on systems requiring low latency optimizations and those where downtime could significantly impact customer business operations, reflecting the high stakes and technical precision required
Otta's take
Sam Franklin
CEO of Otta
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform that transforms contact centers through AI, by automating tasks and form filling, helping find information quickly, and more.
The Indian-U.S startup gained its footing through the unconventional step of going directly to the call centres themselves rather than the businesses they serve. These centers have welcomed the call optimization tools which improve operatives' performance, but on top of this the company's AI engine analyzes cross-channel customer interactions in order to give clients visibility into what's happening in their businesses. This enables them to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company values
- Connect
- Collaborate
- Celebrate
Company HQ
Redwood Shores, Redwood City, CA
Founders
Swapnil Jain
(CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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