Inside Sales Representative, IDEXX
U.K
Veterinary diagnostics and cloud veterinary software
Open for applications
Veterinary diagnostics and cloud veterinary software
1001+ employees
Open for applications
1001+ employees
Company mission
To enhance the health and well-being of pets, people, and livestock.
Role
Who you are
- Customer and task oriented, you have previous experience of daily contact with customers – ideally with proven experience of virtual sales
- Fluent in English - both verbal and written
- Committed to drive results in a virtual sales environment via phone, email, chat – you have strong interpersonal & communication skills
- Ability to work independently & as a committed team player
- Action oriented and resilient in fast-paced business environment – you’re very organised with a proactive nature & have a key attention to detail
- Empathetic, credible and sociable - you understand the importance of building and maintaining relationships with customers
- Ability to absorb and articulate technical information, you can adapt your communication to be suitable for a variety of stakeholders
- Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus
What the job involves
- IDEXX is looking for an Inside Sales Representative (ISR) to sell and promote IDEXX Rapid Assay products to customers via phone
- While interacting with the customers the candidate will further identify customer’s in-house diagnostic (IHD) and reference laboratory (LAB) needs and create IHD and/or LAB sales opportunities
- ISR have impactful virtual business conversations with our customers, creating customer loyalty by understanding the daily realities of a veterinary practice - providing solutions that improve Rapid Assay workflow, capture charges and digitalize the results for better diagnostic decisions
- Our IDEXX ISR supports and collaborates with the IDEXX customer ecosystem colleagues such as Veterinarian Diagnostic Consultant (VDC) and the Sales Manager (SM) to leverage the strengths of the IDEXX portfolio, promotional offerings and a targeted sales approach to drive profitable revenues and customer satisfaction
- Externally, our ISR’s are the crucial bridge between our customers and IDEXX - you work to equip veterinary clinics with the tests and tools they need to help keep pets happy and healthy
- Generate Sales and Promote Rapid Assay. Identify the Rapid Assay products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Perform a defined number of customer events
- Process Customer Rapid Assay Orders. Record and process customer Rapid Assay orders selecting the most appropriate approach based on predefined options
- Identify Customer in-house diagnostic and reference laboratory needs. Interview the customer, following a multi-level sales script and product/services training, to clarify the customer’s IHD and LAB needs
- Create in-house diagnostic, reference laboratory Sales Opportunities. Identify potential customers for IHD and/or LAB acquisition by needs discovery and information collection
- Support conversion of Marketing Qualified Leads (MQL) to Sales Qualified Leeds (SQL). Create Sales Opportunities in a customer data management system and assign them to the respective area VDC/VDS colleagues
- Leverage Data and Insights. Use data and insights to generate Rapid Assay sales and to secure a customer Rapid Assay loyalty
- Leverage Sales Eco System. Leverage and navigate all aspects of the Sales Ecosystem for the benefit of the customer. Educate and guide the customer to the right support to ensure their needs are met as quickly and efficiently as possible. Work effectively with colleagues within the Eco System, attending POD meetings (Purpose – Outcome – Decision), accessing their expertise as required
- Develop Expertise. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
Our take
IDEXX was founded in 1983 to run diagnostics for Veterinary Practices of all sizes. Some of its software products include Cornerstone, Ezyvet, Neo, VetConnect PLUS, and more. It also provides solutions for livestock, poultry and water testing.
The global veterinary practice management software market, characterized by increasing awareness of animal health across the globe, is expected to reach over USD 1.59 billion by 2030.
IDEXX continues to develop innovative products such as its most recent Vello, a pet owner engagement software. This engagement platform tackles the age-old problem of communication clarity between veterinary professionals and customers. IDEXX's broad product range and generous funding rounds exemplify its place as a leader in the veterinary software market.
Steph
Company Specialist
Insights
Company
Company benefits
- Work From Home Opportunities
- Contribution To Pension plan
- Medical Insurance
- Life Insurance
- Annual Leave
- Virgin pulse
- Maternity and Paid Parental Leave
- 24/7 Employee Assistance Programme
- Bike Plan
Company values
- Achieve and sustain market leadership
- Exceed the expectations of customers
- Empower and reward our employees
- Innovate with intelligence
- Cultivate entrepreneurial spirit
- Contribute to our communities
Company HQ
Westbrook, ME
Articles
Leadership
Jay Mazelsky
(CEO (Not Founder))Currently Board Member at Dentsply Sirona. Previously Senior Vice President at Philips Healthcare and worked at Hewlett Packard between 1988 and 2001.
Diversity & Inclusion at IDEXX
- IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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