Technical Support Specialist, EliseAI
$65-85k
Equity in the company in the form of stock options
AI leasing agent & assistant
Job no longer available
AI leasing agent & assistant
101-200 employees
Job no longer available
$65-85k
Equity in the company in the form of stock options
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- 1+ years in a Customer Support Specialist position or an equivalent role
- Experience with support software and CRMs (e.g., Zendesk, Salesforce)
- Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
- Bias towards data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Experience in a customer facing role
- Willing to work in person at NYC headquarters with your team 4-5 days per week
Desirable
- Computer Science degree, bootcamp certificate, or equivalent
- Experience building your own projects using low code / no code tools such as Retool or Airtable
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar event logging software
- Familiarity with Postman or other API testing tools
- Familiarity with Mode
- Experience writing SQL queries
What the job involves
- EliseAI’s Customer Support team are subject matter experts responsible for solving issues and answering questions for our customers
- Our Technical Support Specialists possess in-depth system knowledge on our individual client configurations and systems and configuration data access
- The Support team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience
- Deeply understand our systems, customers, and how they work best together
- How we onboard clients and translate their preferences into our system’s settings
- How our integrations work with client email, calendar, CRM, and property management systems
- How our clients’ businesses work and how issues they report impact their operations
- Provide excellent, customer-obsessed support to our clients
- Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing
- Resolve issues by providing empathetic, over-the-top, extra-mile customer service
- Prioritize your time according to the impact of the issue on our clients’ businesses
- Advise clients on best practices for configuring and interacting with their AI Assistant
- Investigate and document bugs
- Investigate the root cause and impact of issues using SQL queries, logs, and other sources of data
- Write highly effective ClickUp tickets that provide clear descriptions of the issue, how to reproduce the issue, the business impact the issue is having, and relevant documents that will help prioritize the issue and quickly solve it
- Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members
Otta's take
Theo Margolius
COO of Otta
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2023
$35m
SERIES C
Dec 2021
$23.5m
SERIES B
Total funding: $66.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company values
- Be Great, Do Good - We think big and act intentionally to have a positive impact on the world
- Be An Owner - Identify problems, start and own your projects, communicate your progress, and measure its success
- Progress Over Perfection - Don’t let the instinct to make things perfect prevent you from moving forward
- Dive Deep - The best problem solving happens when you thoroughly investigate and analyze an issue
Company HQ
Midtown South, New York, NY
Articles
Founders
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job