Senior Technical Writer, DigitalOcean

$130-155k

Linux
Atlassian
Slack
Git
Senior and Expert level
Remote in US
DigitalOcean

Cloud computing services for developers

Open for applications

DigitalOcean

Cloud computing services for developers

1001+ employees

B2BEnterpriseInternal toolsBig dataSaaSDevOpsCloud Computing

Open for applications

$130-155k

Linux
Atlassian
Slack
Git
Senior and Expert level
Remote in US

1001+ employees

B2BEnterpriseInternal toolsBig dataSaaSDevOpsCloud Computing

Company mission

To simplify cloud computing so developers and businesses can spend more time creating software that changes the world.

Role

Who you are

  • This role is a great opportunity for someone with a technical background who is interested in teaching and communicating how our products work in a simple and clear way
  • You should be highly collaborative, enthusiastic about helping others, and able to communicate clearly in a variety of contexts (one-on-one, small groups, email, tutorials, etc)
  • 7+ years minimum, of job related experience producing technical content
  • Experience with AI/ML
  • Strong research skills and the ability to pick up new technical concepts quickly
  • A portfolio of published writing for a technical audience on cloud computing or related concepts (can be professional or personal work)
  • Experience with:
  • Working from the Linux command line, including installing and configuring a variety of software
  • Software version control and ability to use a Git-based workflow for writing collaboration
  • Documentation of in-process software
  • Writing content in Markdown
  • The ability to give and receive feedback to arrive at the best possible experience for users
  • Experience working remotely or collaborating from an office with remote teams
  • Excellent organizational skills and time management
  • Strong written and verbal English communication skills

Desirable

  • Professional experience with requirements gathering and manual or automated acceptance testing
  • Experience, in any role, as part of agile and traditional product and engineering teams
  • Experience with static site generators (especially Hugo), Atlassian tools, Slack

What the job involves

  • We are looking for a passionate, results-oriented, and motivated self-starter to join the Product Documentation team to collaborate on our product documentation efforts for Compute, Storage, Network, and Developer Tools products, and services
  • Reporting to the Technical Writing Manager, the Technical Writer will work across the organization to produce product documentation and set standards across the team
  • The reward? You will get to work with a team of high-energy and dedicated product managers, designers and engineers to impact the lives of developers by simplifying innovation for them
  • Verifying and explaining the technical functionality of in-progress and release-ready cloud-based products, in particular our AI/ML offering, Paperspace
  • Collaborating with product design, engineering, product management, and product marketing to create user-focused documentation for novice and experienced software developers
  • Reviewing other team members' writing
  • Maintaining existing documentation as changes are introduced to existing products
  • Editing content written by product managers, support advocates, and engineers
  • Publishing content written in Markdown and Hugo, reviewed on GitHub, to our content portal at docs.digitalocean.com
  • Continually improving the writing team's content, style, and processes

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

DigitalOcean offers computer network and storage capabilities that enable its users to quickly set up online businesses. Straightforward tools and attractive pricing have attracted hundreds of thousands of customers in the last decade, including pop superstar Beyoncé, who hosted a new album release on the company’s servers during its early years.

DigitalOcean has a strong customer base, but must continue to improve to stay relevant in such an extremely competitive space. The company battles with rivals such as Amazon Web Service, Microsoft Azure and Google's Cloud Platform, which are the undisputed leaders in the cloud computing market. Wisely, DigitalOcean avoids direct confrontation with these giants by focusing more on small businesses and startups and providing more savings opportunities for its users.

The company has boasted clients such as GitLab, Slack and HashiCorp amongst its impressive lists of customers. Additionally, the company has acquired Cloudways in a move to further simplify workflows for its clients that are looking to scale their digital businesses, it opened a new data center in Sydney, and expects to see a revenue rise between 9% and 12% over 2024.

Insights

Top investors

Few candidates hear
back within 2 weeks

30% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

May 2020

$50m

SERIES C

Jul 2015

$83m

SERIES B

Total funding: $173.2m

Company benefits

  • Full health coverage
  • Flexible vacation time
  • An annual company offsite, Shark Week
  • Monthly gym and internet reimbursement
  • Parental leave with transition time built-in
  • Formalized mentorship, LinkedIn Learning tracks, and other internal programs
  • Work from home opportunities
  • 401k plan with up to a 4% employer match

Company values

  • Our community is bigger than us
  • Simplicity is in all we DO
  • We speak up when we have something to say and listen when others DO
  • We are accountable to deliver on our commitments
  • Love is at our core

Company HQ

South Village, New York, NY

Founders

Yancey Spruill

(CEO, not founder)

Previously served as CFO and COO for SendGrid and as CFO for both TwentyEighty and DigitalGlobe.

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