• You will need exceptional communication skills, understand the importance of active listening principles, and demonstrate an ability to control conversation, whilst always retaining focus on the customer’s needs
• If you have excellent communication skills, a customer-centric mindset, and a strong commitment to delivering great service….. Join Us!
• Business-fluency in German and English- must have skills
• At least 2 years in a fast paced customer/client experience or support role
• Familiar with using digital tools like Zendesk, Confluence, and Jira
• A clear understanding of the importance and value of delivering high quality customer care
• Excellent problem-solving ability
• Previous experience dealing with customer complaints

Desirable

• As the Client Experience Specialist, you will act as the initial point of escalation for our German speaking Coachees and Coaches to ensure they have a positive and seamless experience
• The role not only involves clear and effective communication with customers but also ensuring internal communications are transparent and well-coordinated
• This includes fostering clarity and coherence among various internal teams
• Acting as the first point of escalation for customer queries or concerns, via email, outbound video call and chat
• Collaborate with Customer Success and Coach Relations to help resolve customer queries
• Providing progress updates on existing tickets
• Investigating and responding to customer issues and high impact incidents
• Proactively contacting Coachees and Coaches to offer support
• Assess customer feedback to identify trends and areas for improvement
• Contribute to department efficiency by proposing improvements to existing processes