• Experience: 5+ years of IT engineering experience, with a strong track record of managing and securing IT infrastructure in dynamic environments
• Education: A Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Technical Skills:
• Proficiency with Okta for identity management
• Expertise in managing Apple devices with Kandji
• Strong knowledge of network security and experience in this area
• Experience in IT vendor management and contract negotiations
• Familiarity with cloud services, especially AWS
• Solid technical support skills across hardware, software, and networks
• Policy & Compliance: Experience in drafting and enforcing IT policies, particularly when working with external partners and vendors
• Problem Solving: A practical approach to IT challenges with a focus on efficiency and security
• Mindset: A passion for continuous learning and staying updated on IT trends and technologies
• Communication: Clear and effective communication skills to bridge the gap between technical and non-technical stakeholders

Desirable

• This is a 6-month contract (opportunity for extension) to join Pomelo's Infrastructure team, where you’ll be the key player in managing and enhancing our IT infrastructure, ensuring everything runs smoothly and securely
• From safeguarding our systems to optimizing user experiences, your expertise will be the driving force behind our seamless operations and top-notch security
• Identity Management: Take charge of Okta to manage user roles and permissions, ensuring everyone has the access they need
• Device Management: Oversee Apple devices using Kandji, keeping everything secure and compliant
• Onboarding & Offboarding: Set up new hires with all the tech essentials and handle access removal when they move on
• Vendor & Contract Management: Manage IT vendors, contracts, and service agreements, making sure we have the best hardware, software, and services
• Policy Drafting: Create and update IT policies to keep us aligned with regulations and best practices
• Network Security: Build and maintain secure networks, enforcing IT security protocols, and managing audits with ease
• Tech Support: Provide friendly and effective tech support, resolving hardware, software, and network issues, and setting up workstations and devices
• Project Assistance: Support IT needs for projects and upgrades, document processes, and ensure smooth transitions
• Documentation & Reporting: Keep our IT documentation up to date, prepare performance reports, and suggest improvements