Business Account Manager, Wayfair
$75-86.3k
OTE
$32.4-38k
BASE
OTE is dependent on performance metrics and sales goals
More information about location
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
$75-86.3k
OTE
$32.4-38k
BASE
OTE is dependent on performance metrics and sales goals
More information about location
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- This role requires a high level of collaboration, adaptability, ownership, and the ability to achieve high sales and performance expectations
- 1 to 3 years of outbound sales experience with consistent success in exceeding performance expectations
- Experience managing and growing a book of business (preferably B2B)
- Self-motivated and reliable
- Skilled in B2B sales; strong business acumen and project needs analysis
- Willingness to adapt and grow in a fast paced, high growth industry
- Ownership in your professional and sales development plans
- Strong written and verbal communication
- Experience with email, video conferencing, CRM, and spreadsheets (Preferred: Proficiency with Salesforce.com, Google Suite, Zoom/Google Meet; Experience working in a virtual environment)
What the job involves
- Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST
- As an Account Manager, you will be responsible for owning, managing and growing a book of business
- Your book will consist of business customers in varying industries including but not limited to: Office, Property Management, Contractor, Interior Design, and Accomodations
- In this role you will be responsible for establishing new relationships, prospecting new business, and growing existing accounts through proactive sales outreach
- In addition, you are expected to leverage sales and service partners to support the customer journey and their relationship with Wayfair Professional
- Maintain and grow your book of business quarter over quarter
- Exemplify relentless focus on the customer experience every step of their journey; from enrollment to supporting mature customer relationships as they expand their business with Wayfair Professional
- Schedule appointments and walk through Wayfair Professional site, product and services offerings
- Hold engaging conversations through phone and email outreach with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunities
- Act as a subject matter expert on Wayfair Professional’s comprehensive value and product and service capabilities
- Meet or exceed all sales metrics, not limited to but including, revenue and productivity goals
- Effectively collaborate with peers, partners, and suppliers to provide an exceptional customer experience
- Exhibit a problem solving, solution driven mindset
- Leverage Wayfair’s People Principles as a North Star in all that we do
Application process
- Start Date: September 9, 2024 (Subject to Change)
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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