Renewal Specialist, Brightwheel

$80k

OTE

$48k

BASE

Plus equity and we include a competitive, uncapped commission plan

Excel
Salesforce
Junior and Mid level
Remote in US
Brightwheel

Online platform for early education management

Job no longer available

Brightwheel

Online platform for early education management

201-500 employees

B2BEducationCommunicationSaaS

Job no longer available

$80k

OTE

$48k

BASE

Plus equity and we include a competitive, uncapped commission plan

Excel
Salesforce
Junior and Mid level
Remote in US

201-500 employees

B2BEducationCommunicationSaaS

Company mission

To improve education for young children, given the vital importance of early education for later life.

Role

Who you are

  • You are a customer-focused person who thrives in a constantly evolving startup environment
  • You are comfortable being responsible for ambitious customer renewal goals
  • You are excited to spend all day on zooms and phone calls with our customers
  • You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of brightwheel. You are curious, a problem-solver, a go-getter
  • You are passionate about improving the world through education and technology
  • And you are excited about working at a startup on a rapidly growing team where our goals, roles and incredible opportunities evolve every day
  • Experience in customer success, account management/retention or sales
  • Proven track record of hitting/exceeding challenging goals
  • Comfort with a high volume/velocity approach (e.g., 50+ calls/day)
  • Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
  • Excellent communication, organizational, time-management, and prioritization skills
  • High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
  • Preferred: Salesforce, basic excel /sheets, startup environment, early education

What the job involves

  • Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
  • Own renewal and retention goals for a portfolio of customers
  • Call, zoom, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and ensure they are committed to staying on brightwheel
  • Act as the “voice of the customer,” identifying opportunities to improve our product and customer experience
  • Partner with teams across brightwheel, including Sales, Support, and Customer Success

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.

As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Its platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.

Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. They were quick to adapt to school closures by offering distance learning capabilities and health testing. They also cater to childcare in lower-income areas with their freemium model. Since their $55 million funding round, if it remains on this course of steady, popular development and wide uptake, Brightwheel will likely achieve its goal of going public in a few years time.

Insights

Top investors

Some candidates hear
back within 2 weeks

-15% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Feb 2021

$55m

SERIES C

Oct 2018

$21m

SERIES B

Total funding: $88.8m

Company benefits

  • Work from home opportunities

Company values

  • Deliver Value for Customers
  • Take Ownership
  • Get Better Every Day
  • Think Critically, Move Fast
  • Dive Deep
  • Trust, and Challenge
  • Make it Happen
  • Achieve Extraordinary Results

Company HQ

Financial District, San Francisco, CA

Founders

Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.

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