Manager of Enterprise Customer Success, Bizzabo
Event experience software
Be an early applicant
Event experience software
101-200 employees
Be an early applicant
101-200 employees
Company mission
Bizzabo's mission is to bring people together — and make events more rewarding for everyone involved.
Role
Who you are
- Experienced Leader: 5-8 years of experience in Customer Success, with a proven track record of managing and developing teams in a high-growth, fast-paced environment
- Business Savvy: You possess a strong strategic mindset, capable of translating business goals into actionable plans that deliver measurable outcomes for customers and the company
- Hands-On: You are eager and capable of becoming deeply familiar with the Bizzabo platform and unafraid to dive into the details, setting the standard for your team as the best CSM in the organization
- Innovative Thinker: Constantly seeking new ways to improve processes and bring fresh ideas to the team
- Customer-Centric: Passionate about understanding and addressing customer needs, driving satisfaction, loyalty, and growth
- Proven Success: Demonstrated ability to establish a clear vision, drive change, and achieve results within a customer-facing organization
What the job involves
- Bizzabo is seeking a dynamic Manager, Enterprise Customer Success to lead and elevate our team of Enterprise Customer Success Managers (CSMs)
- This role is critical in shaping an industry-leading customer experience within the event technology world and leveraging the Bizzabo platform to drive business outcomes for our clients
- As a strategic leader, you will work cross-functionally with Product, Sales, Services, and Marketing teams to foster growth, retention, and customer satisfaction
- Team Leadership: Manage and mentor a team of Sr. Enterprise CSMs, ensuring their professional development and success. Recruit and onboard new talent to expand our team
- Customer Lifecycle Management: Oversee the entire customer journey, from onboarding and product adoption to renewal and expansion. Implement strategies that enhance customer retention, loyalty, and advocacy
- Business-Focused Strategy: Develop and execute business plans that align with both Bizzabo’s objectives and our customers' evolving needs. Collaborate with Account Management on identifying and pursuing expansion opportunities
- Cross-Functional Collaboration: Partner with leaders in Sales, Services, Marketing, and Product to develop global strategies that enhance customer success and drive growth
- Process Improvement: Continuously evaluate and refine Customer Success practices, integrating best practices and innovative approaches to improve team performance and customer outcomes
- Proactive Account Management: Monitor high-touch accounts, anticipating challenges and taking proactive steps to ensure ongoing success
- Data-Driven Leadership: Lead with a data-driven mindset, focusing on key metrics such as gross retention, net retention, and NPS. Make data-driven decisions and use these metrics to guide team performance management, ensuring continuous improvement and success
Our take
Recent years have seen a boost in hybrid online/offline events, and the logistical and financial benefits hybrid events offer over in-person events are clear. Bizzabo, originally a platform offering event organizers a range of tools to help with tasks like website building, networking, and ticketing, was swift in 2020 to adapt its cloud-architecture platform to its customers’ new virtual event requirements.
The company achieved new milestones in 2021, including the acquisition of four companies, the launch of the Event Experience category, and the development of an open, integrated Event Experience OS.
Bizzabo's Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver business outcomes — all while keeping attendee data private and secure.
Bizzabo is continuing to develop and incorporate new features into its Event Experience OS, including tools powered by the technology and talent from its recent acquisitions. In New York and Tel Aviv, Bizzabo is beginning construction on hybrid-first offices that are designed to facilitate community and meaningful connections.
The company's latest release was the launch of Bizzabo Studios, a premium service that merges its event technology with top-tier creative and operational expertise to create compelling online or in-person events.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 13 rounds)
Dec 2020
$138m
SERIES E
Apr 2019
$27m
SERIES D
Total funding: $205.8m
Company benefits
- 401k
- Dog-friendly office
- Work from home opportunities
- Mental Health Days
- Comprehensive Health Insurance
- Paid Vacation, Sick Time
Company values
- We care
- We are humble
- We are better together
- We dare
- We choose excellence
- We own it
- We smile
- We are honest
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Eran Ben-Shushan
(CEO)They served as an Officer in the Israeli Air Force for over 8 years before working as CEO of Rosh-Pina Convention and a System Engineer for Elbit Systems. They left this role after 3 years to co-found Bizzabo, working as CEO since.
Alon Alroy
(CMO & CCO)Having served as a Commander in the Israeli Air Force for almost 6 years, they worked as an Analyst for Plenum and COO of AYADR Investments for 5 years. They co-founded Bizzabo in December 2011.
Boaz Katz
(Chief Data Officer)Designed and defined airborne interfaces for helicopters while serving in the Israeli Air Force. Continued to lead innovative products as a leading product manager of a small elite team at Elbit System. Took part in the prestigious Sam Zell Entrepreneurship program at Reichman University and is the author of the book "I Wore Happiness".
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