Customer Service Associate, Prose
Personalized hair care
Open for applications
Personalized hair care
201-500 employees
Open for applications
201-500 employees
Company mission
To create haircare that’s one-in-a-million.
Role
Who you are
- Passionate about what we do!
- Excited about connecting with customers and have experience in customer service
- A quick learner, able to work in a fast paced, ever-changing environment with an aptitude for product knowledge
- A strong problem solver and critical thinker who can work independently & troubleshoot on your own
- Detail oriented & organized with impeccable written & verbal communication skills
- Able to multitask
- A team player with a positive, can-do attitude -- we’re a small, devoted team. There is no task that is too small!
- Innovative, creative & constantly challenging the status quo
- Flexible and able to work one weekend day per week, and some holidays
- Currently remote
- Fluent in Spanish a plus!
What the job involves
- Connect with the Prose customer across platforms (email, chat, and SMS), providing a hyper-personalized best in class customer experience
- Become an expert on our experience, our product, our ingredients, and our customer
- Troubleshoot customer issues while meeting productivity and quality goals
- Share customer feedback with the Prose team, work cross functionally with other teams to share customer feedback
- Think creatively about ways to improve the customer experience & streamline internal processes
- Be a part of an energetic, hard working team!
Our take
Prose's products stem from the recognition that each individual's hair is unique, with various types and textures. Embracing this diversity, the company believes in the power of personalization to ensure everyone can access the hair care they truly need. To combat the one-size-fits-all approach of the hair care industry, Prose offers bespoke hair care solutions.
Amidst a booming trend of health and beauty personalization, Prose stands out among its competitors in the bespoke hair care arena. What sets the company apart is its unwavering commitment to the environment. Having achieved a significant milestone by becoming the first carbon-neutral custom beauty brand, attaining climate neutrality in 2021.
Prose's success has attracted substantial investments and interest, underscoring the industry's confidence in its products. With increased funds, the company aims to scale its operations and reach a broader customer base. As the demand for personalized beauty products continues to rise, the market is expected to expand, offering Prose ample opportunities for further growth.
Steph
Company Specialist
Insights
Company
Company benefits
- Company sponsored health care plan (medical, dental and vision plans)
- $125 monthly wellness allowance
- Free lunch in office, weekly and an abundance of office snacks
- A Competitive and flexbile PTO policy
- 401k + matching
- FSA and commuter benefits
Company values
- Intentional Inclusivity
- Connected Collaboration
- Driven, Together
- Humanity Always
Company HQ
Williamsburg, NY
Articles
Leadership
Arnaud Plas
(Co-Founder & CEO)Former VP of Digital and eCommerce Strategy at L'Oréal, where they previously also worked as Skincare Group Manager and as Styling and Mencare Group manager.
Nicolas Mussat
(Co-Founder & CTO)Previously CTO at Meilleurs Agents. Former R&D Engineer at Delos France.
Catherine Taurin
(Co-Founder)Former R&D and Purchasing Director at CTRC Jf Lazartigues. Previously R&D Manager, Dyes Products and Haircare Products at Ales Groupe.
Paul Michaux
(Co-Founder)Worked as Special Projects Manager, Corporate Strategic Marketing for L'Oréal. Former Assistant Brand Manager, Marketing Development at Parfums Christian Dior.
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