Key Account Manager, Daxko
Web-based membership management software
Be an early applicant
Web-based membership management software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To power health and wellness throughout the world.
Role
Who you are
- Demonstrates professional maturity and positive team contributions
- Excellent verbal, written, and presentation communication skills
- Analyzes data and KPIs to inform strategic decisions
- Efficient performance with strong follow-through and results achievement
- Self-motivated and self-directed with effective time management
- Goal-oriented, organized team player
- Skilled in having crucial conversations and managing tension
- Ability to multi-task and remain calm under pressure
- Encourages and mentors teammates; capable of leading and training
- Associate’s degree or equivalent experience
- Two or more years in customer service or sales
- Experience with Salesforce.com
- Proficiency in at least one Daxko product
What the job involves
- As a Key Account Manager at Daxko, you will manage our most strategic accounts, which contribute significantly to our company's income.
- Building and maintaining consultative relationships with these clients is essential for ongoing engagement and clear communication of expectations
- Understand clients' evolving markets and strategic priorities
- Align Daxko's solutions with clients' needs
- Identify new service and product opportunities to pass to the Key Account Executive
- Collaborate with the Key Account Executive as the primary contact for key clients
- Anticipate client needs and manage project timelines
- Measure and ensure the success of assigned accounts
- You will report to the Team Lead of Key Account Management
- Achieve revenue retention and activity goals
- Develop trust-driven, consultative relationships with major key clients
- Understand key account needs and priorities
- Drive product adoption, engagement, and retention aligned with company vision
- Collaborate with the Sales Team for successful contract renewals
- Contribute to Key Account Management protocol improvements
- Maintain knowledge of customer spend, product suite, and partnerships
- Manage communication between clients and internal teams
- Articulate the value of Daxko’s solutions to key customers
- Present progress reports and quarterly initiatives to stakeholders
- Facilitate product enhancement requests through thorough discovery processes
- Ensure clear communication and expectation management with clients
- Minimum 25% travel required
Our take
Within the wellness sectors it’s imperative to have an efficient operations system for the smooth running of bookings, direct debit membership payments, accounting and more to keep clients happy. Daxko is an operations and financial management solution specifically designed for the health and wellness sector.
The company has created a library of 12 services ranging from mobile apps to Daxko accounting, opening itself up to a wider range of customers. A recent win for the company was acquiring VFPnext, a software company with over 1,000 customers in the health and wellness space, specialising in built-in automated marketing and sales.
Daxko has also partnered with the likes of Welld Health and Gympass over the years and have landed themselves in an impressive 19,000 facilities. Despite operating in a space with competitors such as Mindbody and Momence, Daxco has proved its position having recently been announced as a finalist for customer service department of the year, boding well for the well-established company and declaring yet another step up as it scales and grows.
Kirsty
Company Specialist
Insights
Company
Funding (2 rounds)
May 2023
$12m
SERIES A
Oct 2022
$9.2m
EARLY VC
Total funding: $21.2m
Company HQ
Homewood, AL
Articles
Leadership
Ron Lamb
(CEO)Worked for 25 years at The Reynolds and Reynolds Company through several roles, most recently as President. Went on to become CEO for Club Automation, Zen Planner, Affiliated Acceptance Corporation and Motionsoft.
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