Strategy & Operations Integrity Director, DoorDash
$192-288k
Salary dependent on location + Equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$192-288k
Salary dependent on location + Equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You are entrepreneurial and thrive in fast-paced environments. You have a strong bias for action and want to shape the vision and direction of the company. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team
- You're a strong operator and experience leading cross-functional projects. You have a talent for managing complex projects and enjoy implementing processes & building playbooks to increase efficiency. You roll up your sleeves and do whatever it takes to make things successful
- You like data and summarizing complex problems. You let data win arguments, are comfortable distilling meaningful metrics from large datasets and are excited to use Excel and SQL in your role
- You are a humble leader and crave responsibility. You can build a diverse team of strong performers, influencing and motivating people at all levels across a variety of job functions, and helping champion development of DoorDash's future leaders
- You have 10+ years of experience in product marketing, program management, operations, technology, consulting, strategy, business development, high-growth or early-stage startup or related experience
- Bachelor’s Degree required, MBA or Master’s Degree a plus
What the job involves
- DoorDash is looking for a leader to drive the vision and strategy for the Integrity team - you’ll own trust, efficiency, and growth targets on all three sides of our marketplace: consumer, dasher, and merchant. You will report into the head of Integrity S&O in our Customer Experience and Integrity organization
- Strategize – You will set a customer-first vision. You must be comfortable with ambiguity & embrace the challenge of having multiple paths forward and many right answers
- Build & Own – You will develop and lead 0 to 1 opportunities. You will create the roadmap for new products and services, determining how to invest our resources to achieve desired outcomes
- Operate at the Lowest Level of Detail – You will need to bring multi-channel campaigns to life, dive into data, and obsess over user journeys to make sure we create a best in class experience that delights every customer and creates value for every merchant
- Collaborate - You value partnerships, and will excel at motivating partners at all levels across Operations, Product, Sales, Engineering, and more to problem solve and improve our consumer product
- Lead & Advocate – You will build momentum with stakeholders for your team’s work, measure the impact on the marketplace, ask for help when needed, and invest in developing a strong team
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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