Account Manager, moderncampus
$65-80k
+ Variable compensation commensurate with sales output.
Student lifecycle management software
Open for applications
Student lifecycle management software
201-500 employees
Open for applications
$65-80k
+ Variable compensation commensurate with sales output.
201-500 employees
Company mission
Modern Campus' mission is to empower its customers to engage modern learners for life.
Role
Who you are
- Ability to proactively manage a client-base of 100+ accounts at any given time
- Holistic understanding of Student Lifecycle management and its relationship to the Higher Education industry
- Ability to be innovative, analytical and proactive in solving client problems and proposing product and services solutions through upsell and cross-sell activities
- Ability to own client issues and escalations and work collaboratively with multiple teams to best service the client and provide a resolution
- Excellent listening and communication skills, both written and oral, including the ability to relate to clients across all phases (pre-sale, implementation and post-sale)
- Strong presentation skills and ability to prepare and deliver formal presentations to large groups, online and in person
- A technical aptitude and strong understanding of the product portfolio and can demonstrate the product capabilities and how it can address client’s needs
- Strong conflict resolution, negotiating and influencing skills
- Ambition, drive and ability to learn quickly and adapt to change
- Highly organized, detail oriented, responsive and persistent
- Proven team player in working with other in-house staff
- Key Success Factors:
- Building Relationships
- Communication
- Integrity and Trust
- Adaptability and Composure
- Teamwork
- Customer Focused
- Planning and Organizing
- Bachelor’s degree in Business or related discipline
- Minimum of five years of account management experience managing and developing deep client relationships with all key stakeholders, including executive level and decision makers such as a CIO, VP, or Dean
- Experience in writing and executing account and territory plans to achieve annual quota
- Experience utilizing a sales methodology to manage renewals and grow client investments
What the job involves
- The Account Manager is responsible for securing and growing the financial investment of clients within an assigned geographic region
- This role develops and maintains the ongoing strategic business relationships with these clients, focusing on ensuring contract renewals, revenue retention, and business expansion
- The Account Manager also identifies opportunities for growth and expansion within the account by upselling clients additional products and/or professional services offerings
- The Account Manager will also coordinate with Sales team members on account planning activities to identify opportunities for sales of additional Modern Campus Products and/or Services
- Owns the overall relationship and communication with key client stakeholders and decision makers
- Acts as a liaison between primary client contacts and Modern Campus staff who service and support the client
- Engages in strategic and, at times, tactical conversations with clients at multiple levels including: CIO, VP, Provost, Dean, Registrar and functional users
- Represents the client’s voice and communicates the client’s interests and needs cross functionally within Modern Campus
- Coordinates with the corresponding Regional Directors and Professional Services team members on transitioning new accounts to ensure proper continuity of client experience post-sale
- Identifies and cultivates additional product and/or professional services opportunities to expand the relationship and usage of Modern Campus solutions
- Coordinates with the Solutions Engineers and Professional Services team on the scoping of services needed to properly implement products
- Incorporates strategic and consultative selling techniques throughout the sales process for upsell and cross sell opportunities
- Expands client’s existing investment through upsell and cross sell activities
- Manages and documents all sales-related activities for each client within Salesforce
- Provides accurate forecasting to sales management for all client renewals and upsells
- Creates account plans that include a SWOT analysis for each account and a strategy for achieving account development revenue targets
- Thinks strategically about client’s product usage as it relates to the client’s goals and objectives and advises clients on best practices or new ways of using Modern Campus solutions to make operational and strategic improvements
- Conducts an in-depth Annual Solution Usage Review with key client stakeholders and decision makers
- Understands client challenges that may be hindering further adoption and proposes solutions to overcome those challenges to ensure investment is maintained
- Stays well informed about current industry trends and be able to talk intelligently about the education industry as a whole as well as the EdTech solutions industries
- Stays knowledgeable about product set and services as well as the competitive landscape and is able to articulate product capabilities and service offerings effectively to client
- Stays in contact with the Product Management and Product Marketing teams to provide feedback from the clients to help shape product and partnership roadmaps
- Completes and successfully passes all product certifications to demonstrate a working knowledge of the Modern Campus product portfolio
- Delivers in-person and online presentations and product demonstrations to clients to showcase product capabilities to fit client’s needs
- Stays well informed on competition, including products, competitive positioning and handling objections
Application process
- Only qualified candidates selected for an interview will be contacted
Our take
Modern Campus offers a whole suite of engagement-oriented SaaS products for higher education institutions, including enrollment, communication, curriculum management, and career pathways planning.
The company’s roots go back to 1982 and the early days of web development and SaaS, but a 2019 merger between higher education CMS OmniUpdate, and Student Lifecycle Management (SLM) company Destiny Solutions, led to a 2021 rebrand as Modern Campus.
That almost 2,000 North American institutions are customers of the company, including St. Louis University and Utah Valley University, gives an indication of Modern Campus’ relevance and strength of position in the market.
There are no signs of slowing down as Modern Campus looks to tap into increasing demand for the modernization of campus life. Since rebranding, the company has been making key acquisitions in the higher education sector to expand its own services range, including campus engagement platform Presence, and conversational text messaging platform Signal Vine.
Freddie
Company Specialist
Insights
Company
Company benefits
- Remote work opportunities (role-dependent)
- Rewards and recognition programs
- Learning and development opportunities
- Flexible Vacation Policy
- 401k/RRSP plans
- You will make a difference everyday for universities trying to grow and students trying to learn
Company HQ
Yonge–Eglinton, Toronto, ON
Articles
Leadership
Peter Devries
(CEO, not founder)Served in a variety of executive leadership roles with Modern Campus, including President and COO since 2018. Peter earned his Bachelor of Mathematics degree from the University of Waterloo, with joint honors in Computer Science and Economics. He’s also a Certified Information Systems Security Professional and Risk Management Professional, among numerous professional designations.
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