Customer Retention Manager, GoStudent

• If you love negotiation, relationship-building, and strategic problem-solving, this is the role for you!
• Very good Polish skills (C1/C2) – You communicate confidently with Polish-speaking parents and can get them excited about our offering
• Customer focus & empathy – You have a strong sense of customer needs and always find the right solution
• Strong communication skills – You are persuasive, listen actively, find solutions, and build lasting relationships
• Experience in customer support or account management (a plus) – You have experience working with customers and know how to keep them engaged long-term
• Experience with CRM systems (a plus) – If you have worked with CRM tools before, you are well prepared

• As a Customer Retention Manager, you will play a key role in reducing churn and driving revenue, ensuring that customers stay engaged and satisfied with our services
• Optimize customer retention – Ensure that existing customers with the highest churn risk stay engaged and excited about GoStudent
• Consulting & support – Provide guidance to parents and students, address their needs, and ensure they get the most out of our learning solutions
• Handling objections & driving referrals – Confidently address objections, develop effective strategies, and actively encourage referrals
• Proactive communication & solution-finding – Reach out to customers proactively, identify challenges, and find empathetic and goal-oriented solutions
• 💡 Your future: This role is your stepping stone into the world of Customer Success and customer retention. With your contribution, you actively shape the future of our customer satisfaction!

• Flexible working hours
• Regular team & office events
• Learning & Wellbeing Programme
• 30 hours of free tutoring

Total funding: $715.3m

Education has seen a whirlwind of change, from remote classrooms to increased academic ambitions, and there is a big opportunity to transform how students learn by expanding access to quality education. GoStudent is a leading K12 online tutoring marketplace aiming to facilitate this transformation.