IT Support Operations, Ramp
Contract
The hourly rate for this contract is $45 USD
Relocation support available
5 days a week in office (Madison Square Park, NY)
Corporate cards and finance automation
Job no longer available
Corporate cards and finance automation
501-1000 employees
Job no longer available
The hourly rate for this contract is $45 USD
Relocation support available
5 days a week in office (Madison Square Park, NY)
501-1000 employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- Minimum 3 years of technical experience in an enterprise size organization
- Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, MDM, and various modern SaaS tools
- Strong attention to detail and execution oriented
- Understanding of User Lifecycle Management, managing user/role access
- Experience troubleshooting audio visual systems
Desirable
- Experience in high growth startups
- Experience managing macOS/Windows
- Slack Certified Admin
- Okta Certified Professional
What the job involves
- We’re looking for an IT Support Operations to join our IT Team at Ramp based in NYC!
- This role will own all IT aspects in our NYC HQ, including onboarding, triaging support requests, assisting with AV conference rooms/Event Space, and managing our inventory
- Unblocking our users is an absolute critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!
- Provide in-person support at our NYC HQ (located near Madison Sq Park) 5 days/week and remote support for our Miami/San Francisco office. (May require travel based on business needs)
- Triage support requests from tickets, email, and Slack, proactively seek ways to minimize and improve our SLAs
- Manage inventory and logistics in the NYC HQ office/Warehouse and assist with coordinating new hire equipment for both domestic and international
- Creating and updating technical documentation and user facing documentation where applicable
- Be an advocate for our users, understand their challenges, and look to remove blockers
- Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making
- Provide after hour support for events in our NYC event space
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company has already reached a valuation of a whopping $8.1 billion in early 2022. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$150m
SERIES D
Aug 2023
$300m
SERIES D
Total funding: $1.1bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company values
- We win when customers win
- Amp it up
- We're one team
- Ramp is built for everyone
- Take ownership
- Grow without fear
Company HQ
Ukrainian Village, New York, NY
Articles
Founders
Eric Glyman
(CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(CTO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
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