Deal Desk Manager, Modern Health
$113.3-148.1k
Salary dependent on location
More information about location
Mental well-being platform
Job no longer available
Mental well-being platform
501-1000 employees
Job no longer available
$113.3-148.1k
Salary dependent on location
More information about location
501-1000 employees
Company mission
Modern Health's mission is to give as many people as possible the tools they need for resilience and mental wellness.
Role
Who you are
- The ideal candidate has a strong background in Deal Desk and/or Revenue Operations at an enterprise SaaS company
- 3+ years of relevant professional experience in deal desk, commercial processes, contract or order form management
- Experience with Salesforce and spreadsheet analysis a must; experience with Ironclad, CPQ, and Netsuite is a plus
- Have a bias to action, an ownership mentality, and ability to triage in a fast-moving environment
- Espouse a standard of excellence (i.e. your work is known for high rigor, attention to detail, and lasting impact, and you help to improve results in organizations during periods of high growth and change)
- Pillar of ruthless prioritization and time management with ability to balance triaging day-to-day issues with strategic priorities
- Empathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycle
- First class problem-solver who can quickly translate ambiguity into insight and actionable recommendations
- Excellent collaborator and humble expert
What the job involves
- The Deal Desk manages Quote-to-Cash (Q2C) and facilitates the complex deal structures and requests that our clients demand
- We drive scale within the Sales and Client Success teams and allow reps to focus on selling – while we create efficiencies, increase profitability, and enforce stronger controls
- As a Deal Desk Strategist, you will enable cross-functional deal execution, optimize revenue growth, mitigate risk and drive a world-class deal desk
- You will work closely with reps and leadership across the organization (Sales, Customer Success, Marketing, Legal, Finance) and directly interface with account executives and customers to drive commercial outcomes
- We are looking for a contributor with uncanny attention to detail and an eagerness to collaborate broadly
- You will operate as an expert in our products, pricing, processes and systems
- You will advise, coach, and train Sales and CS reps daily to drive efficiency and rigor in our commercial processes
- You will also drive initiatives to improve our commercial processes and outcomes
- You will report directly to our Deal Desk and Customer Operations Lead, join a high-powered Revenue Operations & Enablement team, and operate as a strategic advisor to the Sales and CS team
- Own and evolve our Quote-to-Cash and deal approval processes
- Run the day-to-day operations of our deal desk across ensuring robust client quotes, order forms, contracting and issue resolution
- Support the contract review and negotiation process, including for complex deals
- Partner on launching new products, packages and price books in collaboration with Product Marketing, Finance, and Enablement
- Refine and evolve our deal approval and product quote processes – including assessing current processes, identifying underlying issues and driving improvements
- Serve as the trusted advisor and go-to resource for our GtM teams for our commercial processes
- Partner with GtM leadership and enablement to limit rep time spent on non-selling activities – educating CS and Sales teams on process requirements and changes
- Ensure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clients
- Be the expert on our end-to-end quote to cash processes, helping inform the overall organization and identifying potential issues upstream
- Engage directly with clients as necessary to accelerate deals
- Be the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting
- Lead ongoing and month-end closing audit and quality activities
- Ensure all order form and contract data is accurate across CRM and other systems, including partnering with cross-functional teams to reconcile downstream processes
- Ensure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycle
- Create strategic impact by leading projects and exposing insights
- Lead projects to evolve our commercial infrastructure – whether it be unifying our reporting, evaluating new solutions like a CPQ or rebooting our cross-functional deal approval & exceptions process
- Analyze and publish deal and pricing intelligence to evolve our commercial strategy
Otta's take
Theo Margolius
COO of Otta
People find work stressful and not everyone can easily access or afford care. It is estimated job burnout costs America around $200 billion in health spending a year.
Modern Health is a mental wellness platform that is attempting to de-stigmatize mental health care by making it available to everyone. Modern Health helps companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500 million by 2030. Modern Health grew 20x between 2018 and 2019 and it continues to assert itself as a market leader within the space through partnerships with the likes of high-profile celebrities such as tennis player Naomi Osaka. The platform has over 75,000 users and more than 220 corporate clients including the likes of Twitter, Peloton, and Pixar, indicating a growing awareness of mental health's importance within the workplace.
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Work from home stipend
- 16 weeks of parental leave
- Flexible paid time off
- 401k matching
- Work from home opportunities
- Health insurance
Company values
- People first
- Bias towards action
- Embrace the journey
- Ownership mentality
Company HQ
Financial District, San Francisco, CA
Founders
Alyson Watson
(CEO)Alyson worked at PwC as a Senior Associate for over 2 years, before serving in Operations for Keas and Collective Health. She then used this healthcare experience to found Modern Health, where she has worked as CEO since.
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