Program Manager, Imagen Technologies

• Our ideal candidate is a master organizer and consummate professional who places the customer's needs at the forefront of every decision, with an exceptional ability to navigate complex customer organizations
• To be successful in this role, you must embody a partnership approach, collaborating across Sales and Clinical Operations and other internal teams to deliver outstanding outcomes for our customers and their patients
• Bachelor’s degree with a minimum of 4+ years of experience in project and/or program management in healthcare or an adjacent IT-related field
• Minimum of 2+ years of experience in managing a diverse portfolio of complex programs and cross-functional teams with a proven track record of successful results
• Demonstrable experience thriving in environments where paths are not always clear, using judgment, experience, and a keen understanding of the business to guide decision-making
• Forward-thinking approach to identify potential obstacles in the program lifecycle and devise preemptive approaches to mitigate these risks, ensuring a seamless customer experience
• Skilled in stakeholder management, leading teams with resilience, adapting strategies on the fly, and maintaining momentum in the face of ambiguity and change
• Excellent communication, with the ability to not only convey critical information but also anticipate questions and concerns from clients and internal teams before they arise
• Customer-first mentality, passionate about improving patient care and provider experience
• Willingness to travel as required to meet program goals and support customer relationships, estimated at about 20% of the time

• We're seeking a Program Manager to guide our customers through complex, multi-phase deployments of medical imaging modalities into primary care practices
• Reporting to the Engagement Director, this role on the Customer Experience & Care Delivery Operations team requires a highly dynamic individual to manage the end-to-end launch process, including new customer scoping, initial services deployment, service expansions, ad hoc initiatives to achieve operational excellence, and ongoing oversight and coordination of activities that empower customers to achieve their goals in partnership with Imagen
• To be successful in this role, you must embody a partnership approach, collaborating across Sales and Operations and other internal teams to deliver outstanding outcomes for our customers and their patients
• Serve as a primary partner to Imagen’s customers for assigned programs, representing our commitment to exceptional service throughout the program lifecycle
• Strategize and oversee comprehensive program plans, ensuring seamless integration of our technology and services from initial sale through post-go-live phases
• Exercise robust ownership over program outcomes, driving initiatives to reduce go-live timelines, enhance operational readiness, increase customer satisfaction, and enable customers to achieve targets post-launch
• Partner with Sales, Customer Success, Workflow Ops, and Customer Engagement teams to align on customer goals, identify risks and opportunities, closely monitor progress, and drive action to address variances in expected vs. actual service utilization, crafting tailored solutions to maximize program performance
• Lead retrospective reviews with functional teams and drive the standardization of best practices across varying customer scenarios, focusing on continuous improvement and preparing the team for future demands to ensure long-term success

• Medical: 100% employee-only and 70% dependent coverage
• PPO: $0 deductible
• Dental/Vision: 75% employee-only and 50% dependent coverage
• Insurance: Employer-paid Life and Long-Term Disability insurance
• Commuter Pre-tax Benefits
• Flex Spending Account
• 401K Plan
• Partners: Access to our clinical partners, some of the best in the country

Total funding: $110.3m

Today, more than two-thirds of the global population lacks acccess to basic radiology services. In regions where medical staff are scarce, artifical intelligence offers a powerful tool to bridge that gap. Imagen is harnessing this potential with its technology designed to cut radiology error rates and speed up x-ray analysis. And long term, the company hopes to dsignificantly reduce radiology costs, for better are globally.