• This role requires someone who is motivated, dynamic, and thrives in a fast paced environment
• You will need to be able to think outside the box, use your initiative and be flexible with working shift patterns to match the demands of our customers
• 2+ years experience working in customer service, sales, retention or account management, preferably in a healthcare setting
• Experience working in a contact or sales centre
• Proven track record of meeting or exceeding sales targets
• Experience with CRM software, case management and telephony systems
• Flexibility to work shifts as required
• GCSE ( or equivalent) A-C in English and maths
• Excellent communication, interpersonal and negotiation skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and collaborate as part of a team
• High level of organisational and time management skills
• Customer-focused with a commitment to providing exceptional service
• A positive, can do attitude with the ability to overcome challenges and rejection
• Flexibility and adaptability to meet changing customer needs and market conditions
• Ability to identify sales opportunities and pitch effectively

Desirable

• You will be at the forefront of the company's growth and customer satisfaction efforts
• Your primary responsibilities will involve contacting and building relationships with prospective customers, understanding their needs, and presenting tailored solutions that highlight the unique benefits of our offerings
• You’ll work closely with our new customers to support their onboarding journey and ensure they have an exceptional experience
• Additionally, you will work closely with our current customers to understand their evolving needs, address any concerns, and proactively offer solutions to retain them as customers
• Identify and pursue new sales opportunities with prospective customers
• Build and maintain strong, long-lasting relationships with customers
• Proactively reach out to new and existing customers to support their onboarding journey, as well assess satisfaction and address any concerns
• Provide ongoing support and education to customers about new and existing products and services
• Implement strategies to improve customer retention and reduce churn
• Be the point of contact for customers wishing to cancel or renew their subscriptions and implement strategies to reduce churn
• Achieve and exceed sales and retention targets
• Maintain detailed records of customer interactions, sales and retention activities, and outcomes in the CRM system
• Respond to customer inquiries and provide timely and accurate information
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate with internal teams to ensure customer needs are met and exceeded
• Support with market and user research to understand customer needs and trends
• Provide regular insights on customer feedback and service or systems issues
• Participate in team meetings and contribute ideas for continuous improvement