Enterprise Customer Success Associate, Navan

$64-100k

Junior level
New York

3+ days a week in office

Navan

Travel management company

Job no longer available

Navan

Travel management company

201-500 employees

B2CB2BTravelArtificial IntelligenceEnterpriseInternal toolsLending

Job no longer available

$64-100k

Junior level
New York

3+ days a week in office

201-500 employees

B2CB2BTravelArtificial IntelligenceEnterpriseInternal toolsLending

Company mission

To reinvent the legacy category of travel and expense with one of the first enterprise technologies utilising the cloud, mobile, and AI to balance business needs with today's modern standards.

Role

Who you are

  • 1+ years of relevant experience in a customer-facing success, support, account management or sales role
  • Proficient with Jira and Salesforce
  • Comfortable with modern-tools for managing and communicating with customers
  • Proactive and self-motivated, you possess positive traits that inspire and motivate other team members
  • Empathetic and compassion, you’re naturally motivated to see customers succeed in their jobs
  • “Get it done” work ethic and positive attitude

What the job involves

  • Our Customer Success Associate is responsible for supporting our Principal and Senior Enterprise CSMs and Navan’s most strategic accounts
  • The CSA will work closely with the CSM to execute on all initiatives pertaining to driving revenue, optimizing product experience, and working cross functionally with product, sales, and support to increase customer sentiment and loyalty
  • Act as a first responder to prospective customers and support requests
  • Provide online demonstrations and phone calls to prospective customers, guiding them through the platform
  • Document feature requests, validate minor bugs and escalate technical requests to the engineering leads as required
  • Join customer weekly meetings and be a resource for any pressing issues
  • Escalate any high-priority customer situations and help solve issues
  • Drive positive NPS across our end users through outreach and research
  • Serve as one of the first points of contact for support tickets, fielding feature requests, and directing technical questions to the right team members
  • Partner with the CSM to create Executive Business Reviews and Reporting needed to sell the value of Navan
  • Assist Customer Success Manager with Navan implementations; hotel/air rate load, partner implementations, technical integrations, account setup

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Navan (formerly known as TripActions) is operating in a crowded marketplace, betting against rivals with similar offerings of user interface personalisation technology. Even so, the company's growth has skyrocketed and it has attracted significant investor interest. Competitors cannot match Navan's cutting-edge, AI-driven services, as well as 24-hour customer support.

Since its founding in 2015 the company has seen significant growth in transactions and in active users. Having expanded from its core travel expense management product, it now offers a corporate card and general expenses management, underwriting its customers' short term business expenses with its own Liquid financial offering. Navan has a list of impressive clients, including Glassdoor, Zoom, and Shopify.

Moving forwards, the company is focused on gaining more reach, especially in Europe. As part of the expanded go-to-market strategy, it rebranded to Navan with a more people-centric design approach. It also combined its travel, corporate card and expense services into a single app which is now available to individual users rather than only through a corporate account. This will be key in bridging the gap between business travel and consumer apps.

Insights

Top investors

Some candidates hear
back within 2 weeks

45% female employees

-40% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Oct 2022

$154m

SERIES G

Oct 2021

$275m

SERIES F

Total funding: $1.1bn

Company benefits

  • Flexible Vacation
  • Healthcare
  • Commuter benefits
  • Parental leave
  • Health and Wellness
  • Fuel for Connection
  • Pet Friendly
  • 401k (retirement plan)
  • IATAN (travel-related discounts)
  • Connectivity Allowance
  • Learning & Development

Company values

  • Focus on Users
  • Tech-Forward Solutions
  • Lead with Context
  • Communicate with Candor
  • Raise the Bar
  • One Diverse Team

Company HQ

Ventura, Palo Alto, CA

Founders

Research and Development director in Mercury Interactive (and HP after acquisition of Mercury). Product Management director, then VP, at Jive Software. Previously co-founded StreamOnce with Ilan.

Studied Computer Science, managing positions in software engineering including VP and EVP of engineering at Jive Software. Previously co-founded StreamOnce with Ariel.

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