Senior Product Designer, Parloa
Conversational AI platform
Open for applications
Conversational AI platform
201-500 employees
Open for applications
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 7+ years working experience in Product Design, UI / UX design or similar, including:
- Proven track record of designing digital products in multi disciplinary product teams
- Significant experience with working in a product startup or product organization, ideally in a scale up / high growth environment
- Experience with working on b2b / saas products or enterprise environments
- Experience with working on complex interfaces or technical products
- Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related discipline, or comparable practical experience
- Proficiency in the full product design process and ability to ship features end-to-end
- Strong communication skills in English
Desirable
- Additional skills in frontend engineering, illustration, motion design, service design, ..
- Experience with working on AI, customer service, voice or chat products
What the job involves
- As a Senior Product Designer at Parloa you will take full responsibility for creating a world-class user experience and interface for one of our new, cutting-edge AI driven products
- You’re in charge of the design process and closely collaborate with PMs and Engineers to find the right solutions for our customers, being the bridge between users, business and technology
- Own discovery in collaboration with a PM and use your research experience to uncover the needs, goals, and pain points of our users
- Conceptualize new features by creating information architecture, user journeys, user flows, interactive prototypes, etc
- Run co-creation / ideation sessions with users or team members
- Run usability tests and review designs in regards to accessibility
- Create high fidelity ui designs, interactive prototypes and documentation for development
- Contribute to our internal Design System
- Closely collaborate with fellow designers, effectively distributing the work and doing co-design and feedback sessions
- Closely collaborate with product managers and engineers in all phases and include various stakeholders (internally / externally) in the process
- User your communication skills to advocate for design and increase our design maturity by contributing to process improvements and upskilling fellow coworkers
Application process
- Recruiter video call
- Expert interview
- Case study
- Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$69m
SERIES B
Mar 2023
$22.4m
SERIES A
Total funding: $95.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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