Sales Operations Analyst, Nextdoor

• This is a high-impact role. You will be a self-starter, independent thinker, deeply analytical, and detail-oriented, capable of working in a structured manner to thrive in ambiguity
• 2+ years of experience in business intelligence, analytics, finance, business/sales operations, sales strategy, or related field, and/or the ability to perform at an advanced level in the domain
• Experience with a CRM tool, specifically Salesforce, as well as experience with data visualization tools (e.g. Looker, Databricks, Tableau, etc.)
• Experience working as an analyst in operations supporting a Sales or Customer Success team
• Strong analytical and problem-solving skills; ability to distill complex issues into structured frameworks and communicate actionable insights
• Ability to navigate through and communicate complex ideas effectively - verbally, in writing, and presentations
• Ability to handle multiple projects simultaneously in a fast-paced, high-growth environment
• A strong passion for Nextdoor’s mission

• As a member of our Sales Operations team, the Revenue Operations Analyst will help us to use data to refine our operational processes and sales strategy
• You will build dashboards and optimize reporting to ensure our leadership team has a clear pulse on the business, helping the team to realize opportunities and build upon our strengths
• As a problem solver you will dig into data to find root causes, identify trends, uncover blind spots, and help to answer questions about the customer experience
• You will present data to the team in a manner that is effective, tangible, and tells a clear story
• You will work cross-functionally with Sales, Account Management, Account Operations, Marketing, Data Science, Product, Engineering, Finance, and Legal, developing a deep understanding of Nextdoor’s business and translating this knowledge into building and optimizing key parts of the Advertising Sales organization
• Current and ongoing work spans the following areas: sales strategy, strategic planning, operations, process creation, process improvement, international expansion strategy, and internal reporting
• As one of the first key hires to support a growing senior business team within sales, you will help shape the way the global Advertising Sales organization reports on activities and ultimately grows the Nextdoor business
• This position will be based in New York and will report to the Head of Sales Operations
• Partner cross-functionally with Sales, Account Management, Finance and Product, to support strategic initiatives that streamline operations, improve productivity, and scale the business
• Drive sales process adoption and compliance while identifying and implementing tools to enhance efficiency
• Maintain CRM accuracy by ensuring up-to-date information and supporting the sales team in data management
• Standardize and distribute sales performance reports to improve efficiency, effectiveness, and productivity
• Conduct quantitative and qualitative analyses to inform performance improvement efforts, including go-to-market playbooks, process optimization, and customer health analytics
• Develop and maintain financial and operational dashboards using tools like Salesforce, Looker, Databricks, Google Sheets, etc. to surface key insights and drive strategic decision-making
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
• Build in-person relationships with team members and contribute to Nextdoor’s company culture

• Monthly wellness stipend
• 12 weeks of parental, family or medical leave
• Global end of year shutdown
• Learning and development stipend
• Work from home opportunities
• Health insurance

Total funding: $207.3m

Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.