Product Innovation Director, Visa

• Strong understanding of trends and themes in Payments and commerce industry. Futurist outlook, passion for, and experience in digital technology innovation
• Curious and inquisitive problem solver – thrives in difficult and big problem spaces
• Rigorous thinker, ability to transpose business, financial and technical understanding to relevant market inputs with sales and product teams as well as with external client discussions – leading to commercial & revenue opportunities
• Deep understanding of how to scale and distribute products/services within a technology company
• Ownership and driving impact are important aspects to the role, must have the mindset to fully understand and quickly overcome commercial, technical, industry and internal challenges to succeed
• Comfortable in iterative and continuous change to maximise opportunities and drive efficiencies
• Comfortable in managing interfaces to technology development groups, solution architects in order to translate business needs to deliverables
• Proven experience in managing complex, cross-functional projects across internal and external organizations, and collaborative mindset to work across various Visa and Innovation functions
• People leader, with a passion for mentoring and continuing professional development of team members and of themselves

Desirable

• Work with EU Product verticals to conduct Innovation initiatives (e.g., thought leadership development, solution exploration and development) derived from business/customer needs, market opportunities, and technology/market trends
• Project manage cross-functional contribution and collaboration, across several projects/initiatives
• Define deliverables and timeline based on the type of opportunity to validate or solve for (e.g., thought leadership, opportunity validation, solution definition/validation, etc.)
• Report initiative progress to main stakeholders across channels (e.g., Product Governance, I&D network)
• Drive problem solving and thought leadership across early stages of Product Design and Development Process (PDDP) and across all three main aspect of the solutions; ‘Commercial Impact’, ‘Desirability’ and ‘Feasibility’
• Validate opportunity and define the Visa point of view
• Set Solution visions, define and test value propositions with inputs from consumers, clients and partners
• Understand consumers/clients needs and demands, with market knowledge, research and client feedback
• Assess commercial impact with solid business case with early pricing strategy
• Work with I&D designers to jointly solve for the end-user, understand customer pain points with research and generate key actionable insights
• Identify and manage industry leading clients and partners to test, learn and iterate new solutions
• Engage with Architecture team and Visa internal groups in technology, risk, marketing, products, IP, etc. to drive collaboration, access and permissions to deliver prototypes and pilots
• Manage, conduct and share results of testing/piloting approach
• Package solutions and collaborate closely with EU Products (hub, market) and/or VCA to transition into next development and commercialisation phases
• Work with Comm & Ops and Design to synthesize work into reusable assets (e.g., Thought leadership, Product Design Bundles)
• Continuously work with the wider Innovation & Design teams to
• Share content and exchange ideas at various stages (e.g., trends, opportunities, solutions, thought leadership)
• Improve the Product Innovation approach and processes based on market insights and learnings from Innovation initiatives
• Develop and maintain Innovation relationships with key relevant stakeholders of our partners
• Act as a mentor/people developer for more junior Product Innovation team members. Support Head of Product Innovation and Head of Innovation & Design to onboard, nurture and develop our talents

• Gym membership
• Pension plan
• Performance bonus
• Childcare vouchers
• Bike-to-work scheme
• Season Ticket Loan
• 25 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance

Visa is the world's leader in digital payments – that's why its iconic brand logo is everywhere, from cards to online marketplaces. There are over a billion Visa credit cards in circulation globally, whilst their advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.