Customer Success Manager, Bizzabo
Event experience software
Open for applications
Event experience software
101-200 employees
Open for applications
101-200 employees
Company mission
Bizzabo's mission is to bring people together — and make events more rewarding for everyone involved.
Role
Who you are
- You have 5+ years of experience in Customer Success, Account Management, or Project Management within a SaaS organization, ideally managing customers with a variety of use cases
- You have owned the full renewal process with a large book of business and have significant experience in renewal conversations, negotiations, and contracting both renewal and upsell/expansions
- You have the ability to thrive in a dynamic and fast-paced environment
- You are a self-starter and have the mindset to efficiently mitigate any risk through your ability to problem solve and act quickly towards a solution
- You have excellent written and verbal communication skills; your communication will be 50% written and 50% conversational in this role
- You are highly organized and detail-oriented, capable of balancing multiple priorities across a high-volume book of clients
- You have excellent, clear, consistent, and effective communication skills over email and on the phone both externally with customers and internally within the organization
- You are able to build trust and rapport within the customer success team and overall organization
- You are able to articulate the importance and value of Bizzabo to Event and Marketing executives
- You have a proactive interest to increase customer satisfaction and deepen customer relationships
- You consistently meet quarterly goals and team metrics
- You possess a customer-centric mindset to prioritize customer needs and manage their expectations
- You have a collaborative spirit and are open to testing new ideas, questioning existing processes and strategies, and listening to all members of the team to develop the best solutions for your customers
- You have outstanding cross-team coordination, collaboration, and project management skills
- You have strong organizational skills and the ability to maintain accuracy and meet deadlines in a high-volume, fast-paced environment
- You care deeply about customers and have strong technical and business acumen. You go the extra mile and can juggle conflicting priorities, both with your customers and with internal projects
- Your interests include event planning, marketing strategy, digital marketing, technology, and relationship building
- You have a fluency in Google Drive products and Apple iOS
- The ideal candidate will have customer-facing SaaS customer success, account management, or tech consultant experience, and is excited about diving into or expanding upon their knowledge of the events industry
- This opportunity is ideal for those who either want to continue growing and progressing within a customer success organization and those who are passionate about building and cultivating relationships with their customers
What the job involves
- The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business
- You will work closely with our customers, working across multiple industries, use cases, & stakeholders
- The Customer Success Manager is a strategic, customer-centric, and results-driven individual who is ambitious, experienced, and interested in mastering strategic customer relationships
- This is an exciting and dynamic role that will help build relationships with customers and will fuel event success, retention, growth, renewals, and advocacy
- You’ll serve as a trusted advisor, helping customers drive adoption, advocate for their needs, find value in their investment with Bizzabo, and aid in growing the partnership
- You will have an integral position within Bizzabo, working closely with Solutions & Sales Engineering, Product, Support, and Services to ensure your customers’ success, ultimately securing renewals and driving growth
- Be the primary point of contact and advocate managing a book of business of 80-100 accounts
- Ownership of the renewal, upsell, and expansion of your book of business. Manage renewal conversations (transactional and competitive renewal situations), contract negotiations, and demonstrate the value of our product and service offerings to expand the business
- Develop and implement customer-specific account plans supporting targeted growth and predictably forecast to hit Quarterly targets
- Manage the success of accounts by driving incremental value and return on the customer’s investment; supporting major event milestones in order to secure the renewal
- Become an expert on the Bizzabo product and offerings & have an interest in knowing all aspects of the corporate event landscape
- Develop and maintain strong customer relationships with customers with multiple types of use cases within your book of business
- Collaborate with customers to build and execute event success plans, educating customers on Bizzabo best practices and driving adoption and growth
- Lead customer strategy calls, demos, and services scoping calls to provide an exceptional customer experience for significant events within your book of business
- Identifying customers' critical needs and mapping appropriate resources cross-functionally, including Product Management, Account Management, Solutions & Sales Engineering, Support, Professional Services, Partners, and more
- Play a contributing role with internal projects (on an as needed basis) to improve and scale the customer success function within Bizzabo
- Create long-lasting relationships with your book of business and customer points of contact to drive positive reviews, references, testimonials, case studies, and other advocacy leads
Our take
Recent years have seen a boost in hybrid online/offline events, and the logistical and financial benefits hybrid events offer over in-person events are clear. Bizzabo, originally a platform offering event organizers a range of tools to help with tasks like website building, networking, and ticketing, was swift in 2020 to adapt its cloud-architecture platform to its customers’ new virtual event requirements.
The company achieved new milestones in 2021, including the acquisition of four companies, the launch of the Event Experience category, and the development of an open, integrated Event Experience OS.
Bizzabo's Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver business outcomes — all while keeping attendee data private and secure.
Bizzabo is continuing to develop and incorporate new features into its Event Experience OS, including tools powered by the technology and talent from its recent acquisitions. In New York and Tel Aviv, Bizzabo is beginning construction on hybrid-first offices that are designed to facilitate community and meaningful connections.
The company's latest release was the launch of Bizzabo Studios, a premium service that merges its event technology with top-tier creative and operational expertise to create compelling online or in-person events.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 13 rounds)
Dec 2020
$138m
SERIES E
Apr 2019
$27m
SERIES D
Total funding: $205.7m
Company benefits
- 401k
- Dog-friendly office
- Work from home opportunities
- Mental Health Days
- Comprehensive Health Insurance
- Paid Vacation, Sick Time
Company values
- We care
- We are humble
- We are better together
- We dare
- We choose excellence
- We own it
- We smile
- We are honest
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Eran Ben-Shushan
(CEO)They served as an Officer in the Israeli Air Force for over 8 years before working as CEO of Rosh-Pina Convention and a System Engineer for Elbit Systems. They left this role after 3 years to co-found Bizzabo, working as CEO since.
Alon Alroy
(CMO & CCO)Having served as a Commander in the Israeli Air Force for almost 6 years, they worked as an Analyst for Plenum and COO of AYADR Investments for 5 years. They co-founded Bizzabo in December 2011.
Boaz Katz
(Chief Data Officer)Designed and defined airborne interfaces for helicopters while serving in the Israeli Air Force. Continued to lead innovative products as a leading product manager of a small elite team at Elbit System. Took part in the prestigious Sam Zell Entrepreneurship program at Reichman University and is the author of the book "I Wore Happiness".
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