Marketing Operations Manager, unitQ
Customer feedback platform
Open for applications
Customer feedback platform
21-100 employees
Open for applications
21-100 employees
Company mission
To help companies take a data-driven approach to product quality, stay on top of global trending issues, and improve the product experience.
Role
Who you are
- 5+ years of experience in marketing with 3+ years in marketing ops
- Analytical mindset with the ability to drive actionable insights from data
- Passionate about developing and driving the adoption of new GTM processes
- Proven track record of developing actionable reports/metrics to inform marketing strategies
- Excellent project management skills and the ability to rally others towards a shared goal
- Familiarity with systems such as HubSpot, Salesforce, Google Analytics, Excel/Google Sheets, etc
- Highly collaborative team player
- Ability to think from first principles and adapt to new information
- A desire to win and a stellar attitude
- Experience working for a high-growth stage startup (ideal but not required)
What the job involves
- Monitor funnel performance and partner with marketing and sales teams on ways to optimize it
- Develop and run standard processes to increase the efficiency and scalability of marketing and sales efforts
- Own all aspects of the marketing technology stack including data accuracy, data enrichment, and campaign tracking
- Partner with engineering on ways to leverage data in lead generation activities
- Work cross-functionally with sales, product, and engineering teams
- Evangelize marketing learnings and insights with the broader organization
- Manage multiple projects while meeting tight deadlines
Otta's take
Sam Franklin
CEO of Otta
Ensuring product quality is crucial for any business, but guaranteeing success can be a daunting task. Fortunately, unitQ has emerged as a solution by harnessing the power of machine learning.
By leveraging AI, unitQ enables teams to efficiently identify and address both current and potential issues with their products. This assistant enables businesses to enhance customer satisfaction and retention, key factors for success. The growing demand for unitQ's tools is evident in the impressive client roster it has secured, with companies such as Spotify, Whoop, and Strava utilizing its services.
Moreover, the company has secured significant financial support, solidifying its position as a reliable and viable solution for improving product quality and customer experience. With the backing of notable investors, unitQ is well-equipped to continue innovating and delivering value to its customers.
Insights
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Mar 2020
$11m
SERIES A
Total funding: $41m
Company benefits
- Flexible/unlimited vacation
- Medical coverage through BlueSheild and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
- Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
- Continuing education reimbursement
- Stock Options
- Snacks and dog friendly office environment
Company values
- Q is for Quality: Quality is the core of our company's DNA. From the people we hire to the products we build, we emphasize quality in everything we do
- Customers first: We keep our customers and their experience at the forefront of product development- striving to build products that solve real needs
- We love what we do: We're passionate about our work. We love nerding out on quality and dedicating ourselves to delivering great products to our customers
- Culture matters, too: We're proud to have a team with great integrity and accountability. We believe in ownership and work hard to meet our individual milestones
Company HQ
Downtown, Burlingame, CA
Articles
Founders
Christian Wiklund
(CEO)Previously worked as a Development Process Analyst at VMware. Was the Founder & CEO of Skout, which was acquired by The Meet Group.
Nik Lindstrom
(CTO)Previously worked as a Project Manager at METROTECH, and was Co-Founder & CTO. Later joined The Meet Group as CTO.
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