Cloud Support Engineer, Netskope
Security cloud platform
Job no longer available
Security cloud platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To redefine cloud, network, and data security, empowering security teams with the right balance of protection and speed they need to secure their organisation's digital transformation journey.
Role
Who you are
- 5+ years of experience in supporting large enterprise customers
- Strong TCP/IP knowledge
- Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
- Familiarity with DLP and Encryption gateways
- Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
- Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.)
- Familiarity with cloud apps and services
- Strong empathy for customers AND passion for revenue and growth
- Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies
- Prior experience working with Zendesk or other support portal tools
- Bachelors or Masters degree
What the job involves
- Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support
- You will be the primary point of contact for dealing with top-class IT administrators
- Be the primary point of contact for all support and escalations tickets
- Be intuitive and inventive by providing solutions and workarounds for customers
- Work with Customers, Sales Engineers, Customer Success to report issues to Engineering Team
- Regularly communicate status update to Customers
- Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOps
- Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
- Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
- Follow published SLA for turning requests around in a timely manner
Otta's take
Sam Franklin
CEO of Otta
As more and more businesses switch to the cloud, there is a growing concern over data breaches and outages, and companies need to invest more in stabilising their security tools. Netskope is a leader in cloud security, helping the world’s largest organisations take full advantage of the cloud and web without sacrificing their resilience to attacks.
The company's patented Cloud XD technology eliminates security blind spots, with the capability to quickly target and control activities across thousands of cloud services and millions of websites. With full control from one cloud, users benefit from 360-degree data protection that guards data everywhere, with advanced threat protection that stops more elusive attacks.
At the beginning of 2023, Netskope raised $401 million in funding that has been used to advance its secure access service edge (SASE) efforts. It continues to release new products, as well as report on the development of the cyberthreat landscape, with the potential to become a driving force and voice for improved cloud security.
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2023
$401m
CONVERTIBLE
Jul 2021
$300m
SERIES H
Total funding: $1.4bn
Company benefits
- Family Medical Leave
- Flexible Work Schedule
- Remote Work Program
- Dental Benefits
- Disability Insurance
- Flexible Spending Account (FSA)
- Health Insurance Benefits
- Life Insurance
- Vision Benefits
- Commuter Benefits
- Company Outings
- Stocked Kitchen
- 401(K)
- Employee Stock Purchase Plan
- Paid Holidays
- Paid Sick Days
Company values
- Collaborative and transparent - Everybody works hard and we work together. Our corporate leadership is clear, open, honest and our middle managers share what’s happening in the company, and the most junior people have a big impact. That’s what it means to be transparent
- No politics or bureaucracy - There’s no room for politics or bureaucracy at Netskope. Big egos are shown the door. Nobody’s too senior or important to be held accountable. Everybody rolls up their sleeves, and the best ideas win
- Determined - we make it happen, period - Whether we’re dealing with a customer issue, a needed product feature, or a way to enable our best partners, we make it happen. No excuses. It’s in our DNA
- Customers are #1, and we have their back - Our customers’ success means more to us than anything else? Technology projects aren’t always easy, and our job is to be in the trenches with our customers. They need to know we have their backs, and we need to earn their trust every day
- Dream big and be innovative - Netskope is solving some of the most advanced information security challenges today. We have more than 40 patent claims to our name, with dozens more in process. Our only choice is to dream big and innovate every day
- Always have fun - Whether we’re sharing a meal or volunteering alongside our colleagues, we are laughing and having fun. We trust and appreciate each other, and nobody takes themselves too seriously. That’s what makes work fun
Company HQ
Santa Clara, CA
Articles
Founders
Sanjay Beri
(CEO)Previously worked for 8 years at Juniper Networks, holding various positions such as VP and General Manager of Access/Security and Pulse Business Unit, and Executive Sponsor of Juniper Engineering Operations.
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