IT Administrator, Miro
$84-110.3k
+Equity
More information about location
3-5 days a week in office
Visual workspace for innovation.
Be an early applicant
Visual workspace for innovation.
1001+ employees
Be an early applicant
$84-110.3k
+Equity
More information about location
3-5 days a week in office
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- At least 3 years of IT experience as a systems administrator or IT specialist in a 500+ employee organization
- Proficient with both Mac and Windows operating systems, demonstrating strong problem-solving skills
- Ability to prioritize and effectively manage multiple tasks simultaneously
- Skilled in giving and receiving actionable feedback, fostering a collaborative work environment
- Excellent communication skills, with experience in working effectively with cross-functional teams
- Basic knowledge of network equipment and routing principles (LAN, VPN)
- A proactive approach to technology, continuously seeking opportunities for improvement and innovation in the IT field
What the job involves
- Joining Miro's IT team as an IT Administrator, you'll be at the forefront of managing and optimizing our internal IT infrastructure
- Your key responsibilities include overseeing office equipment, maintaining our suite of internal services (including User Directory, Password Manager, Corporate Chat, SSO, MDM, Ticketing System, HRIS), and ensuring seamless hardware and software support
- You'll play a crucial role in empowering employees through account access management and change management, while also providing guidance on internal procedures
- Your expertise will extend to maintaining user devices, and our network infrastructure, Cloud VPN, and AV systems
- You'll also contribute to service development processes and support internal events
- This role is pivotal in maintaining high levels of user satisfaction and efficiency in our dynamic, collaborative environment
- The main objective of the IT team is to provide processes, tools, and infrastructure to enable people efficiency and compliance, allowing people to work without distraction
- Provide expert technical support, swiftly resolving hardware and software issues to ensure minimal downtime
- Collaborate closely with teams like Workplace and People to develop and implement IT processes that enhance overall productivity and user experience
- Manage and optimize user access and license allocations across various software platforms
- Spearhead special IT projects, including equipment upgrades and office relocation, to keep our technology at the forefront
- Coordinate and provide comprehensive IT support during internal events, ensuring seamless technology integration and functionality
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Excellent Medical, Dental + Vision health benefits
- 401k matching + Stock options
- Free lunches + Office snacks
- Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
- Distributed team across offices globally
Company values
- Play as a team to win the world - We work, learn, and celebrate in collaboration rather than alone.
- Focus on impact and make it happen - We dream big, prioritize outcomes that matter most, and own our commitments.
- Learn, grow and Drive change - We reflect openly on our successes and failures and apply learnings for our work, team, and self-development.
- Practice empathy to gain insight - We look from the perspectives of customers, users, and each other, to deepen understanding.
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Miro
Isabelle Kappetein (Diversity and Inclusion Specialist )
- We are very proud of our 12 Employee Resource Groups. These Mironeer-led spaces help foster a diverse, inclusive workplace, that’s aligned with our values and our collaborative mindsets. With over 100 nationalities represented working from 12 hubs in 8 different countries, our global community flows beyond borders.
Share this job
View 38 more jobs at Miro