Customer Success Manager, Procore
SMB, Levelset
$64.8-89.1k
OTE
$51.8-71.3k
BASE
+ Equity
Construction management platform
Job no longer available
Construction management platform
1001+ employees
Job no longer available
$64.8-89.1k
OTE
$51.8-71.3k
BASE
+ Equity
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- Experience and demonstrated comfort working in a customer-facing role
- A goal-oriented self-starter who brings positive energy to collaborative environments
- An intellectually curious, resourceful, and driven multi-tasker with a strong ability to work independently as well as with others
- Proficiency with Standard Business Applications and Operational Applications
What the job involves
- Levelset is looking for a new Customer Success Manager, SMB, to own the relationship and expand value with our customers
- You will be measured on: customer retention and expansion revenue through upsell/ cross-sell
- This role works with our Small Medium Business (SMB) customers
- The overall position will be expansive and will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of Levelset
- You’re also entering the growing market of Customer Success functions receiving heightened recognition in the SaaS industry
- This position will be based remotely in the US
- We’re looking for someone to join us immediately
- Champion the relationship from the beginning of our customer’s journey and take full ownership of your customer portfolio
- Engage and Renew annual customers by driving value and helping them to achieve their business outcomes
- Provide proposals over problems when it comes to your customers’ needs
- Create Payment Heros by increasing your customer adoption, stabilizing retention, and promoting loyalty
- Tackle challenges with positivity and enthusiasm
- Identify account expansion opportunities and work closely with the Account Management team to deliver additional value to customers
- Consistently execute unique daily touchpoints and advocate customer needs and issues across departments – sales, operations, product and development
- There may be the occasional travel requirements for in-person customer visits
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company values
- Openness: Be honest without ego
- Optimism: Build toward what’s possible
- Ownership: Take initiative and move forward
Company HQ
Carpinteria, CA
Articles
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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