User Care Expert, Alan
Digital healthcare insurance
Open for applications
Digital healthcare insurance
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- Possess a genuine passion for taking care of our members and solving their problems
- Have a minimum of 6 years of experience in fast-paced environments, interacting with customers, addressing their needs, resolving issues, and delivering exceptional service
- Can speak and write fluently in both Spanish and English (proficiency in other languages is highly welcomed!)
- Have previous experience providing live-chat support
- Have the ability to grasp complex problems swiftly and simplify them for others
- Possess a deeply empathetic and calm demeanor
- Demonstrate enthusiasm for teamwork, continuous learning, and teaching others
- Are willing to dedicate 70% of your time to assisting our members, alongside other tasks that allow you to unleash your full potential
- Bring a wealth of experience in organizational tasks, effectively managing intricate projects involving diverse communities, and utilizing data-driven approaches for decision-making
- Are based in Spain, our chosen location
What the job involves
- First things first: a great majority of the time you’ll be responding to our members and admins, answering their questions, solving their problems, and anticipating their requests in a quick, clear, and precise way
- You’ll deliver an extremely personalized service, creating strong bonds with our members and making them happy so they can eventually become ambassadors for Alan
- As the best positioned to see prospects and users' requests, your mission also includes heavily contributing to the work of the Product teams and Crews by synthetically funneling user feedback
- You will collaborate with the Sales team to identify prospects and gather information, as well as help Sales with insurance, operational, and all sorts of questions
- We also expect you to identify improvement points and make suggestions on our tools, documentation, processes, and strategy
Otta's take
Theo Margolius
COO of Otta
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing it in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a readjustment of goals, Alan achieved significant revenue growth in 2023, driven by expanding its clientele and leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for potential future IPO.
Insights
Some candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$198.6m
SERIES E
Apr 2021
$200.8m
SERIES D
Total funding: $535.1m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company values
- Members first. We put our members first, our team second, our shareholders third
- Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company
- Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously
- Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems
Company HQ
Plaine-Monceau, Paris, France
Articles
Founders
Charles Gorintin
(CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Diversity & Inclusion at Alan
- We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria
- We have flexible working hours and leave policy
- We trust people to work remotely
- We extended the length of parental leave and value this time as professional experience
- We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status
- We make tough decisions if we see discriminatory remarks
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