Senior Collections Specialist, Vanta
$86-101k
Automated compliance and security provider
Be an early applicant
Automated compliance and security provider
501-1000 employees
Be an early applicant
$86-101k
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- This position requires a proactive approach to credit management and an ability to collaborate effectively with various departments
- We're looking for an individual who thrives in a fast-paced environment, is highly organized, and can manage multiple tasks with precision
- 4+ years experience working in collections in a SaaS environment
- Experience working with Tesorio, Zendesk, Salesforce, NetSuite (or other ERP systems), Stripe, and Bill.com
- Excellent communication skills, both written and verbal, and strong customer service approach
- Adapts quickly to changes in a dynamic organizational structure and business processes
- Ability to multitask and prioritize accordingly
- High attention to detail
- Excellent and effective written communication skills
What the job involves
- As a Senior Collections Specialist at Vanta, you’ll play a pivotal role in driving the smooth operation of our collections process
- You will be responsible for managing the collection of outstanding accounts receivable, addressing customer billing concerns, and minimizing delinquency
- Your role will be instrumental in optimizing our collections procedures, ensuring they align with Vanta’s growth ambitions. A positive attitude, strong problem-solving skills, and a commitment to continuous improvement are key attributes we value
- As a Senior Collections Specialist, you’ll report to the Senior Accounting Manager and contribute significantly to our dynamic and rapidly expanding team
- Perform analysis of collection practices and develop process improvements
- Work with our internal sales team and other cross-functional teams as well as outside customers to resolve past due and disputed items to ensure continued relationship
- Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
- Analyze delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations
- Participate in and support systems improvements and focus on streamlining the collection process
- Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process
- Participate in ad hoc accounting projects
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
38% female employees
20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company values
- Put customers first: We center our customers and their needs in our work, and invest in long-term relationships with them
- Presume good intent: We naturally support and uplift our teammates and partners. We are kind to and respectful of Vanta’ns, partners, customers, and even competitors - and we presume good intent, especially with teammates.
- Bias for action: We make decisions and act quickly even in the face of uncertainty. When we get new information, we’re comfortable with reversing decisions as long as we move quickly so we can iterate and learn
- Lead with resilience: We don’t let day-to-day volatility knock us off course - we operate with resilience and fortitude. We see rapid change as an opportunity to continue redefining an industry in service of our customers
- Decide with frameworks: We develop and use frameworks to evaluate alternatives neutrally, focus requests for feedback, explain the “why” behind decisions, and ensure that similar decisions in the future are made consistently
- Do what it says on the tin: We hold ourselves to the highest standards, and are truthful, humble, and accountable, especially when we (inevitably) make mistakes along the way
Company HQ
Civic Center, San Francisco, CA
Articles
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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