Product Operations Specialist, Zendesk
Product Feedback Intelligence
Customer support across phone, chat, email and social media
Job no longer available
Customer support across phone, chat, email and social media
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses deliver exceptional customer service
Role
Who you are
- BA/BS degree
- Experience in a role related to product development
- Strong project management skills
- Technical proficiency with interest in learning new technologies quickly
- Proficient verbal and written communication skills
- Experience working with cross-functional teams virtually in a remote environment
Desirable
- Experience working at an enterprise software or SaaS company, especially in analytics, product strategy, or product management
- Confidence in using basic SQL
- Ability to develop new processes within a defined scope
- Experience with remote and global teams
What the job involves
- Help lead the customer feedback processes across product & GTM teams
- Build, maintain, communicate, and present detailed reporting (ENT GTM Feedback Report) and findings to senior management across Product and Go-to-Market teams
- Stay abreast of Product Roadmap plans and understand our current Zendesk solutions to advise product feedback triage
- Connect with Product leadership and PMs to promote the adoption and governance of the Product Feedback Process
- Recommend and implement process improvements to enhance how feedback is used and led by the product organization
- Work closely with the broader team to drive objectives and incorporate customer feedback as an input to Zendesk’s product development process
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Insights
32% employee growth in 12 months
Company
Company benefits
- We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
- Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
- Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
- Work from home opportunities
Funding (last 2 of 4 rounds)
Sep 2012
$60m
SERIES D
Dec 2010
$19m
SERIES C
Total funding: $85.5m
Our take
Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.
The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.
Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.
Kirsty
Company Specialist at Welcome to the Jungle