Head of Operations, Vonage
Cloud-based communications APIs
Open for applications
Cloud-based communications APIs
1001+ employees
Open for applications
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Experience: Demonstrated experience in business and sales operations, with significant experience in a turnaround and startup environment,
- Leadership: Proven track record of leading and managing teams, with strong leadership and mentoring skills
- Project Management: Expertise in project management, with a track record of successfully managing complex projects from inception to completion
- Sales Operations: Deep understanding of sales operations, including sales process optimization, pipeline management, and sales analytics
- Sales Enablement: Experience in developing and implementing sales enablement programs that drive sales performance
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
- Communication: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization
- Education: Bachelor’s degree in business, marketing, or a related field; MBA or equivalent advanced degree preferred
What the job involves
- We are seeking a dynamic and experienced Global Head of Business and Sales Operations to lead our business transformation and sales enablement efforts
- This role will be pivotal in driving the turnaround strategy and scaling our business operations in the newly created Applications business unit, responsible for delivering the best in class customer experience in the UCaaS/CCaaS industry
- The ideal candidate will oversee project management, sales commissions, business transformation, and sales enablement, managing a globally dispersed team of approximately 25 people
- Business Transformation: Lead and manage business transformation initiatives to streamline operations, enhance efficiency, and drive growth
- Sales Operations: Oversee the end-to-end sales operations, including sales process optimization, pipeline management, and sales performance analytics
- Project Management:Steer large, cross-functional projects and build consensus with senior leadership across the organization
- Sales Commissions: Design and manage sales commission plans to incentivize and reward high performance, ensuring alignment with business goals
- Sales Enablement: Develop and execute sales enablement strategies, providing the sales team with the tools, training, and resources needed to succeed
- Team Leadership: Manage and mentor a team of 25 professionals, fostering a culture of collaboration, accountability, and continuous improvement
- Cross-Functional Collaboration: Work closely with other departments, including marketing, finance, sales and customer implementation, customer success, product and engineering teams, to ensure alignment and drive cohesive business strategies
- Performance Metrics: Steer and support the execution of the overall OKR strategy for Applications
Salary benchmarks
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company benefits
- Unlimited paid annual leave
- Flexible working hours
- Company pension
- Life assurance
- Income Protection
- Cycle to work scheme
- Payroll Giving for Charities
- Train Season Ticket Loan
- Private Medical
- Dental & Eye Cover
- Gym Membership Loan
- Enhanced Maternity and Paternity Leave
- Career progression
- Training
- Industry conferences
- Work laptop
- Secure bicycle storage
- Breakouts areas include games room, relaxation room, playstation, table tennis and much more
- Discounts in London attractions through TasteCard Loan and BUPA, the medical provider
- Social meetups, i.e. yearly Hackathons, Christmas party, etc
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
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