Complaints Officer, Lendable
+ Equity
3 days a week in office
Fintech Unicorn - Lending Platform
Open for applications
Fintech Unicorn - Lending Platform
201-500 employees
Open for applications
+ Equity
3 days a week in office
201-500 employees
Company mission
To make consumer finance amazing: faster, cheaper and friendlier.
Role
Who you are
- The ideal candidate will have experience resolving complex customer interactions and have an aptitude for investigating, analysing, and problem-solving
- Complaints experience in a financially regulated business is required
What the job involves
- You’ll work closely in an intimate team, alongside other complaints officers, to get to the bottom of complaints about our loans, cards and auto-finance products
- You will be responsible for communicating with the complainant* and will enjoy finding solutions that meet our customers’ expectations, within the parameters of what we can do as a business, and will exercise professionalism in writing up formal responses
- You will also help to translate customer complaints into product and process improvements throughout the rest of the operations team, and throughout Lendable as a business
Application process
- A quick phone call with one of the team
- Onsite Interview
- Discuss the exercise you completed
- Meet the team you’ll work with daily
- Meet the exec team
Salary benchmarks
Our take
Lendable competes with banks, other marketplace lenders, and consumer finance companies to provide loans to consumers, small businesses, and property developers. Last year the UK marketplace lenders loaned £7.3bn in total.
Lendable believes it can win in this crowded field due to its market-best customer service and its strong financials. Unlike Zopa, RateSetter, or Lending Works, their funding comes from institutional investors.
It originates and services the loans on behalf of institutional investors, but does not hold them on its own balance sheet.
Growing insolvencies will worry all marketplace lending platforms, but Lendable looks well placed to weather any credit storm given their substantial debt financing.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
40% female employees
72% employee growth in 12 months
Company
Employee endorsements
Challenging work
"At Lendable I'm in a position to make decisions and engineer solutions on a product that's worth billions and growing all of the time. This brings..."
Funding (last 2 of 3 rounds)
Mar 2022
$274.1m
GROWTH EQUITY VC
Sep 2017
$6.5m
SERIES A
Total funding: $283.9m
Company benefits
- Cycle to Work scheme
- Onsite Yoga
- Lunch cooked by onsite chefs 3 times a week
- 25 days holiday (excl. bank holidays)
- Work from home opportunities on Monday and Friday
- Private Health Insurance (inclusive of dental and pre-existing conditions)
- Share Options for all Employees
- Regular team and company wide socials
- Pension
Company HQ
London, UK
Articles
Leadership
Martin Kissinger
(Co-Founder & CEO)Studied Economics as an undergraduate at LSE before doing an MPhil at Oxford University. Worked as an Entrepreneur in Residence at Rocket in Berlin.
Paul Pamment
(Co-Founder)Studied Mathematics at Oxford University before taking up technical roles at a handful of startups.
Jakob Schwarz
(Co-Founder)Worked as an Analyst at Goldman Sachs and then BCG before founding Lendable.
Victoria van Lennep
(Co-Founder)Worked as the Deputy Editor at the Economist before joining Martin Kissinger to co-found Lendable!
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