Customer Care Specialist, HONK

Bilingual French Speaking

Salary not provided

$16 - $20 an hour

Junior and Mid level
Remote from US
HONK

Tow & roadside assistance app

Open for applications

HONK

Tow & roadside assistance app

101-200 employees

B2BCarsMobilitySaaSMobile

Open for applications

Salary not provided

$16 - $20 an hour

Junior and Mid level
Remote from US

101-200 employees

B2BCarsMobilitySaaSMobile

Company mission

To transform the towing and roadside experience for motorists, service providers, insurance companies, and other making roadside assistance a major part of their customer retention strategy.

Role

Who you are

  • Experience in a customer facing environment resolving issues over the phone
  • The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
  • Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
  • Fluency in English and French is required
  • Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
  • Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
  • It is preferable that you have experience working from home and have equipment that supports a work from home environment

What the job involves

  • We are seeking energetic, bilingual service oriented Customer Service Specialists for our Call Center Operations team who are interested in full-time, virtual/work from home careers
  • Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis
  • Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded
  • HONK is a 24x7 environment and we have several full-time shifts available
  • Provide exceptional support to customers by handling inbound phone inquiries with professionalism and efficiency
  • Develop a deep understanding of the company’s value proposition, operational processes, and growth potential, effectively communicating these aspects to customers as needed
  • Leverage the company’s proprietary technology to seamlessly connect members with a nationwide network of service partners
  • Assist customers with placing and fulfilling orders while ensuring smooth service execution
  • Identify and address customer needs, building rapport and offering tailored solutions for immediate assistance
  • Uphold high standards of customer satisfaction by exceeding member expectations and ensuring services are delivered within specified time frames
  • Employ creative problem-solving to address customer challenges and deliver exceptional, innovative service experiences

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Insights

Top investors

-6% employee growth in 12 months

Company

Company benefits

  • Medical, dental, and vision insurance
  • Cycle to work incentives
  • Generous PTO

Funding (last 2 of 3 rounds)

Jun 2018

$18m

SERIES B

Mar 2015

$12m

SERIES A

Total funding: $31.8m

Our take

HONK Technologies is an industry-leading digital roadside assistance and vehicle transport platform with a digital-first approach.

Providing support to leading insurers, fleets, manufacturers, and retailers by enabling them to deliver roadside experiences and effectively meet the rising need for same-day vehicle transport. Through its digital-first approach, HONK optimizes critical aspects like logistics and fleet maintenance management, enabling businesses to enhance their overall efficiency and productivity significantly.

In recent years, HONK has experienced remarkable growth with the introduction of two new services, one of which emerged as the company's fastest-growing segment. This success was further amplified by securing four major customers through lucrative multi-million dollar deals, which now account for almost one-third of HONK's total revenues. Presently, the company is actively engaged in the expansion of its new services, primarily targeting collaboration with the largest auto insurers in the US while also seeking strategic partnerships.

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Freddie

Company Specialist at Welcome to the Jungle