Customer Care Specialist, HONK

• Experience in a customer facing environment resolving issues over the phone
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
• Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
• Fluency in English and French is required
• Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
• Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
• It is preferable that you have experience working from home and have equipment that supports a work from home environment

• We are seeking energetic, bilingual service oriented Customer Service Specialists for our Call Center Operations team who are interested in full-time, virtual/work from home careers
• Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis
• Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded
• HONK is a 24x7 environment and we have several full-time shifts available
• Provide exceptional support to customers by handling inbound phone inquiries with professionalism and efficiency
• Develop a deep understanding of the company’s value proposition, operational processes, and growth potential, effectively communicating these aspects to customers as needed
• Leverage the company’s proprietary technology to seamlessly connect members with a nationwide network of service partners
• Assist customers with placing and fulfilling orders while ensuring smooth service execution
• Identify and address customer needs, building rapport and offering tailored solutions for immediate assistance
• Uphold high standards of customer satisfaction by exceeding member expectations and ensuring services are delivered within specified time frames
• Employ creative problem-solving to address customer challenges and deliver exceptional, innovative service experiences

• Medical, dental, and vision insurance
• Cycle to work incentives
• Generous PTO

Total funding: $31.8m

HONK Technologies is an industry-leading digital roadside assistance and vehicle transport platform with a digital-first approach.