Customer Success Consultant, Mirakl

• Graduated a Master’s Degree in Business, Management or Finance
• 2 to 4 years of experience, either in a business function within an e-commerce company or business unit, within an existing online marketplace, or as a consultant in a management consulting firm, or client success in a B2B Enterprise Saas, digital commerce or procurement transformation role in a B2B international organization
• Solid oral, written, presentation, communication, and relationship skills
• Highly business-driven with strong analytical skills who thrives in fast-paced dynamic environments
• Fluent in French and English – any additional European languages will be a great asset in the context of international expansion
• Dynamic, autonomous, proactive personality, paying attention to detail and enthusiastic for challenges
• Appetite for the product and its functionalities, e-commerce and marketplace, digitization

• The Customer Success Consultant B2B will be the strategic, business and functional referent for Mirakl B2B clients during their project and run phases
• During the project phase, he/she will:
• Grasp our clients' vision and main challenges to adapt the workshops' content/approach and understand their organization to make sure all the right people will be participating
• Help our clients understand the Marketplace model and key success factors, define the right organization and anticipate the impact on the existing organization
• Work closely with our clients to set up a sharp seller and customer strategy and implement the right KPIs to drive efficiently the Marketplace activity
• Train our clients in the use and optimization of the platform and the onboarding process
• Set up regular contact with our clients' main point of contact and make sure the project stays on track until the "Go live"
• Collaborate with other members of the Mirakl team to have the global vision, both Business and IT, and raise any problem/concern if needed
• Conduct tailored workshops for our clients' key business owners – mainly C- level – to prepare for their successful Marketplace launch
• During the run phase (once the Marketplace has been launched), the Client Success Consultant will:
• Build personalized action plans with every client and follow their implementation
• Define and analyze the right KPIs to boost his/her clients’ performance
• Set up an adapted product and seller strategy: seller selection and profiles, product priorities, etc
• Provide strategic and relevant recommendations and growth drivers to the Marketplace teams and C-levels
• Select relevant Mirakl latest product features and formulate tailored recommendations for functional adoption
• Share case studies and data that can be useful to the client
• Analyze new e-commerce and B2B digitization trends and do benchmarks on the leading Marketplaces in the world

• 📈 🎓 Career Growth Opportunities - Access to tailored development programs and clear pathways for professional advancement
• 👨‍👩‍👧‍👦 Parental Support - Enjoy enhanced parental leave, including a fully paid month off for the second parent and two sick child days per year, paid at 100% for each employee. An initiative designed to provide a supportive and family-friendly work environment
• 💆‍♀️🧘 Health & Wellness - Benefit from covered health insurance and initiatives promoting well-being
• 🏡 💻 Flexible Work Arrangements - Take advantage of flexible weekly remote work options
• 🥐 🍏 Daily Perks - Start the day with a complimentary breakfast and enjoy your meal voucher card (depending on the country)
• 🚲 🚇 Sustainable Transportation - Mirakl reimburses 50% of public transport subscriptions

Total funding: $948m

Mirakl is a SaaS platform that provides the technology and partner ecosystem needed to launch an eCommerce marketplace. There are a couple of major benefits to this : if a store doesn't hold an item a customer wants in stock, it can be sourced seamlessly through marketplace partners, and it allows eCommerce retailers to hold a lot less inventory especially in less-requested lines.