Account Management Strategy Associate, Avant
Personal credit FinTech
Open for applications
Personal credit FinTech
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every customer with innovative solutions designed to help them reach their goals.
Role
Who you are
- Bachelor's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering. Master is a plus
- Experience with analyzing large datasets and ability to deliver insights and recommendations to executive leadership
- Proficient with writing SQL queries, Python/R, Power BI, Tableau, Looker, Excel, and PowerPoint
- 2+ years of experience in any analytics discipline. Experience in consumer finance, credit cards and personal loans preferred
- Strong analytical, problem solving, and critical thinking skills
- Ability to initiate and drive projects to completion with minimal guidance
- Intellectual curiosity and aptitude to pick up new technical skills and domain knowledge
- An inquisitive, logical mindset with an attention to details- they matter!
- Strong written and oral communication skills with both technical and non-technical audiences
What the job involves
- This person will be a key member of our account management team and responsible for supporting the development and tracking of our end to end account management and servicing strategy
- Develop customer segmentation models and design contact and treatment strategies (i.e. credit line increase/decrease, APR adjustment, overlimit authorization, etc.) by working with large, structured, and unstructured datasets
- Develop business cases, assess the impact and track the outcome of said strategies
- Maintain and update the account management and credit policy and procedure to reflect the new strategy changes
- Use quantitative and analytical techniques to balance customer and business impact of strategies, build financial models to foresee the long term strategy impact to business KPIs
- Implement tests to drive strategy enhancement and optimization
- Design rich data visualizations to communicate complex ideas to business leaders and executives. Collaborate with key stakeholders across lines of business to improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
- Prepare, analyze, and summarize various weekly, monthly, and periodic strategy results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts
- Assess and address issues to identify and implement improvements toward efficient account management and servicing operations
Otta's take
Xav Kearney
CTO of Otta
Many Americans with below average credit scores are caught in a bind: they're unable to improve their score, and simultaneously cannot access traditional loans. Avant's alternative is to offer credit options that are based on machine learning and a large database to manage their risk. The business has issued over $8 billion in loans to date.
The company offers a quick credit decision and speedy access to any allotted funds. It paired up with Zero Financial in 2021, expanding its business to the digital banking space. It plans to offer a whole suite of products in a single platform, such as loans, credit cards, and deposits.
Many fintechs are looking at ways to remove the traditional barriers that people with low credit scores face when trying to take out loans. Avant is not alone in this space, but by expanding its offering to banking products as well, it has increased its customer appeal and its reach. The company has recently received a large investment from Ares Management Alternative Credit Funds, enabling it to expand its credit portfolio and further develop its platform.
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2022
$125m
GROWTH EQUITY VC
Sep 2015
$325m
SERIES E
Total funding: $779m
Company benefits
- Choice of great medical, dental, and vision insurance plan options
- 401(k) Match
- Unlimited paid time off
- Flexible work environment
- Generous paid parental leave
- Lunch allowance (Fooda) and in-office snacks
- WFH stipends for our remote employees
- Access to LinkedIn Learning for professional development
- No meeting wednesdays - (a.k.a. planned time to Get Sh!t Done)
- Summer fridays
- Fun in-office and virtual social events
- And who doesn’t love the swag
Company values
- Authenticity. We show up to work as our whole selves and make sure others can too
- Collaboration. We can only succeed when we do so as a team
- Problem-Solving. The harder the problem, the more satisfying the solution
- Customer. We are all owners of the customer experience
- Initiative. Plan. Adapt. Get Sh!t Done
Articles
Founders
Al Goldstein
(Executive Chairman)They worked for a year at Deutsche Bank for a year, before founding Pangea Properties in 2008, and Avant in January 2013. They have been Chairman since, alongside founding Amount, Spring Labs, and StoicLane.
Paul Zhang
(CTO)Having studied at the University of Illinois, they spent a year as a Software Engineer at CashNetUSA and Enova Financial. They founded Debteye in 2011, before starting Avant in 2013, serving since 2019 as CTO.
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