Principal Outbound Product Manager, ServiceNow
Public Sector Digital Services, Go To Market
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 5+ years of Product Management or related experience
- Deep experience with CRM applications, specifically data models applied across multiple industry verticals or related is a strong plus
- Experience in Development/Functional Consulting functions with focus on Public Sector solutions is a plus
- Very strong written and oral communication skills
- Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties
What the job involves
- This position reports to: Director of Outbound Product Management – Customer and Industry Workflows
- The Customer and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty
- Our products, Customer Service Management and Field Service Management, and Industry verticalized solutions such as Public Sector Digital Services, deliver omnichannel customer engagements, while uniting the front, middle, and back office to help teams resolve issues faster, and drive great experiences through our products
- Outbound Product Managers are key to help us scale as we continue to be one of the fastest growing business units at ServiceNow
- Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered
- Develop high quality enablement content that describes the value of the product innovation with a focus on self-service and agency-assisted omnichannel citizen engagement capabilities
- Develop a deep understanding of customer use cases and success outcomes, and influence product roadmap
- Develop best practices assets to drive adoption by customers and partners
- Become a trusted resource to promote the Public Sector Digital Services vision with industry influencers, strategic partners and analyst firms
- Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans
- Lead cross-functional teams to accomplish our goals
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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