Senior Copywriter, Alma

Customer Experience

$100-125k

Zendesk
Marketo
Mid and Senior level
Remote in US
Alma

Membership-based network for mental health care providers

Job no longer available

Alma

Membership-based network for mental health care providers

501-1000 employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Job no longer available

$100-125k

Zendesk
Marketo
Mid and Senior level
Remote in US

501-1000 employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Company mission

To simplify access to high-quality, affordable mental health care, by making it easy and financially rewarding for therapists to accept insurance and offer in-network care.

Role

Who you are

  • You have 3-5 years of copywriting experience, in a complex and nuanced field such as healthcare or compliance
  • You have expertise in presenting highly technical subject matter in an engaging, accessible voice
  • You know how to break down tough concepts with clear action items and without jargon
  • You have strong analytical skills and can determine and are comfortable generating actionable insights from a range of data sources
  • You can break down complex issues into structured frameworks to rally stakeholders and your team to take action
  • You are actively comfortable with tech, often an early adopter, and have extensive experience with CRM tools
  • Experience with Zendesk, Iterable, and/or Marketo is a plus
  • You’re a driven self-starter with a strong knowledge of project management processes and practices
  • You have cultural humility, can build relationships across differences, and have excellent communication skills

What the job involves

  • As a Senior Copywriter on the Customer Experience (CX) team, your role will be to write communications that are complex, delicate, and/or time-sensitive for Alma members
  • You will be owning end-to-end management of communication requests to support CX and Operations initiatives and escalations
  • Your scope will include setting timelines for deliverables, aligning on key messaging, drafting copy, and managing stakeholder sign-off
  • Partnering with Alma’s Marketing team, you will apply Alma’s brand voice to educate mental healthcare providers and clients on a range of nuanced situations arising from our healthcare environment
  • You will also work closely with the Customer Support team to ensure that we are delivering accurate and actionable information
  • In coordination with the Senior Enablement Manager, manage processes for intake and triage of emergency communication requests from internal Alma teams
  • Create systems to oversee emergency communications from end to end, ensuring accuracy of messaging, clarity of action items for stakeholders, and timeliness of communications delivery to providers and clients
  • Monitor responses to email sends with the Support and Success teams and report out on audience sentiment and feedback trends to stakeholders
  • Follow up on metrics for success for individual communications, evaluate whether providers and clients are taking the recommended actions, and apply learnings from this data to improve future messaging strategies
  • Own (and evolve) the Alma CX Style Guide for Emergency Communications

Our take

4 in 10 adults in the United States suffer from some form of anxiety or depression, but most go without appropriate support because of difficulties in accessing mental health care providers. Alma exists to meet a growing demand for mental health services by supporting providers in offering online care, and making it easy for people who need help to find qualified, in-network therapist who meets their needs.

There has been something of a boom in the virtual mental health space, and by encouraging online therapy Alma is competing against a plethora of well-funded apps aimed at self help and mental wellbeing offered at a far lower price than regular therapy. However, these are largely unregulated and their quality is often questionable. By prioritising vetted and professional therapists, Alma has provided a real alternative to in-person therapy and this has allowed it to grow rapidly, growing its network to over 8,000 therapists across all 50 states.

Alma's success has also attracted a large amount of funding. This is being used to further expand its network and to develop the tools offered to its providers. Having scaled rapidly through 2022 it is showing no signs of slowing down, and is well poised for future growth.

Steph headshot

Steph

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

77% employee growth in 12 months

Company

Funding (last 2 of 5 rounds)

Aug 2022

$130m

SERIES D

Aug 2021

$50m

SERIES C

Total funding: $220.5m

Company benefits

  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
  • 401k plan (Roth and traditional)
  • Free Alma platform access
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • Free EAP access through LifeWorks
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Vacation and time-off benefits

Company values

  • Embrace Change.
  • Listen first.
  • Build equity.
  • Communicate honestly.
  • Act like an owner.

Company HQ

Downtown Brooklyn, NY

Founders

Studied at Harvard and qualified as an MD at The University of Miami. Worked for a year as a Resident Physician before spending almost 2 years as a McKinsey Associate. Worked at Oscar Insurance as a Medical Director and VP of Care Delivery.

Diversity & Inclusion at Alma

Mary Balingit, she/her (Director of Diversity, Equity & Inclusion)

  • Established a time-out policy, where employees can take time off + an additional mental health stipend in response to societal traumatic events
  • Internal community conversations for connection and healing regarding current events mediated by an Alma provider and more
  • 7 Employee Resource Groups (ERG’s): Women at Alma, (ADA) Alma Disability Association, (H)ola at Alma, Alma Pride+, Black @ Alma, Parents/Caregivers @ Alma, AlmAsian
  • Bias in the workplace training for all employees
  • Monthly cultural stipends to support underrepresented businesses
  • Monthly Lunch & Learns moderated by Alma Diversity Committee members on various DEI topics

Share this job