Customer Insights & Performance Manager, Adevinta
+ Stock purchase plan and annual bonus plans
More information about location
2-5 days a week in office
Digital marketplace specialist & family of local digital brands
Job no longer available
Digital marketplace specialist & family of local digital brands
501-1000 employees
Job no longer available
+ Stock purchase plan and annual bonus plans
More information about location
2-5 days a week in office
501-1000 employees
Company mission
To create perfect matches that help everyone and everything find a new purpose through technology, talent and trusted brands.
Role
Who you are
- Experience: 5+ years of commercial analyst or closely related experience in commercial environments
- Education: Bachelor’s degree in Business, Finance, Economics, Statistics, or a related field. A Master’s degree or relevant certifications would be advantageous
- Analytical Skills: Proficient in using tools like Google Sheets, Excel, and SQL to extract, analyze, and interpret data from various sources, including dashboards and raw datasets. Demonstrated ability to identify trends and convert insights into actionable business strategies
- Communication skills: Excellent verbal and written communication skills, with the ability to articulate findings clearly to both technical and non-technical stakeholders
- Collaboration: Proven ability to work effectively in cross-functional teams, understanding and valuing the inputs from different departments
- Problem-Solving: A solutions-oriented mindset with the ability to think critically, handle ambiguity, and navigate challenges proactively
- Commercial Instinct: An innate ability to grasp market dynamics, recognize commercial opportunities, and intuitively understand what drives business success in our sector. This goes beyond data analysis – it's about having a "gut feel" for what will work commercially and what won't
- Business Acumen: The ability to understand the business model, financials, and revenue streams, and how they relate to performance data
- Attention to Detail: Precision in data handling, with a commitment to accuracy and consistency
What the job involves
- Join our purpose-driven business as a Customer Insights & Performance Manager B2B/B2C in the SMB team, working on one of the most famous and visited platforms in The Netherlands and Belgium
- In this analytical role that requires a commercial mindset, you will leverage data to derive actionable insights, support sales strategies, and drive our business forward
- You'll be instrumental in ensuring that our sales and user base operations are effective, optimized, and aligned with customer needs
- Actionable Sales Insights: Interpret performance data to provide actionable insights tailored to individual customers, sales categories, and segments, ensuring optimal quarterly results
- Strategy & Insight Integration: Contribute to the sales strategy with data and insights, ensuring the team is informed and aligned
- Sales Targeting & Monitoring: Assist in setting sales targets, monitor their progress, and provide feedback for adjustments and opportunities/threats as they arise
- User Base Analysis: Extract and analyze data from various channels, such as outreach and marketing, to understand our user behavior better and improve our approach
- Customer Journey Optimization: Collaborate with the User Base Manager to identify opportunities in the customer journey, based on data. Spot triggers and touchpoints that can be optimized for better user engagement and impact
- Performance & Spend Analysis: Provide support in understanding customer performance and spend, especially during convergence or migration phases
- Technical Analysis: Conduct ad hoc analyses using SQL, dashboards or other tools to support business decisions and improve customer performance
- Collaboration & Tools: Engage with various teams, using tools like CRM systems and analytics platforms, to ensure cohesive strategies and shared insights
- Reporting & Presentation: Creating regular reports on sales performance, customer insights, market trends, and other relevant metrics. Presenting findings and recommendations to the SMB management, sales team, and stakeholders
Otta's take
Theo Margolius
COO of Otta
Adevinta Spain is part of the global Adevinta family, which is publicly listed in its native Norway. The company as a whole is one of the world’s largest classified marketplace companies, boasting a portfolio of around 50 brands in over a dozen countries, and employing close to 10,000 people.
The Spanish arm owns a number of the country's top digital classifieds marketplaces including Fotocasa, InfoJobs, and Milanuncios. At a time when larger companies are acquiring scores of eCommerce startups – a concept dubbed “eCommerce rollups” – it’s really interesting that Adevinta seems to have made quite the head start.
Indeed the fact that Adevinta isn’t going after D2C brands, but the marketplaces themselves, is clever. Considering that well over $2 trillion is spent annually on online marketplaces, Adevinta Spain (as well as Adevinta as a whole) is operating from a position of strength in an extremely lucrative market, especially since a buyout by Blackstone and Permira in November 2023 was initiated. This will further bolster Adevinta's position as a market leader under strong new ownerhsip.
Insights
Company
Company benefits
- Our work model prioritises remote work combined with face-to-face dynamics in the office that help us connect and make strategic decisions as a team. There are a minimum of 5 face-to-face days per quarter that you will pick with your team, that is, a minimum of 20 days a year, of which there are 8 days that we have chosen for everyone because they are meetings that reinforce our culture as a company (development conversations with managers, the creation of objectives or the summer celebration and Christmas party).
- Furthermore, you have the option of working up to four weeks a year from wherever you'd like. To do this, you must have a good internet connection and be able to follow the team's schedules.
- Every year we engage into benchmarking against the external market in order to create competitive compensation packages. Moreover, we do have plans that allow you to "flex your gross salary" in order to purchase benefits such as meal vouchers, commuters card, training and child care.
- We have Apple, Dell and Samsung options to choose the hardware that helps you most in your daily life. Choose between a Macbook Pro or Dell XPS laptop and an iPhone XR or Samsung S9 phone.
- Do you travel by car or motorcycle? We subsidize part of the parking cost.
- Your well-being is our priority. We cover fully for your medical insurance and we allow family members to be added to the policy for a discounted price.
- At the Barcelona office, you can enjoy sessions of 1 hour of physiotherapy.
- Do you like going to the gym? We sponsor 70% of the monthly fee of your chosen centre/ studio and we have agreements with both Andjoy and McFit for discounted membership prices.
- We enjoy 23 days of paid-time-off a year.
- We offer free breakfast and drinks at our Barcelona office every day of the week. You can also choose to enjoy the freshmade set daily menu in our canteen for an economical price. In Madrid on Tuesdays, Wednesdays and Thursdays you can enjoy free breakfast.
Company values
- Act For Max Impact
- Use Your Voice
- Grow Through Different Perspectives
- Win And Lose Together
- Experiment Bravely
Company HQ
Barcelona, Spain
Founders
Antoine Jouteau
(CEO (Not Founder))Previosuly Senior Advisor at FAMAE Impact, Investor at Voie 21, CEO at Leboncoin and Member of the Advisory Board at Orchestra-Prémaman.
Salary benchmarks
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Diversity & Inclusion at Adevinta
- Women in Leadership: Our global year-long accelerated development programme designed to get more women ready to succeed in leadership roles.
- The Change Makers: A peer-led grassroots group with a mission to create a workplace where differences are embraced and every single person feels like they belong. They run workshops and initiatives on topics such as unconscious bias, allyship and privilege tailored for Adevintans.
- LGBTQ+ community: Formed in early 2020 with the aim of providing a space for LGBTQ+ colleagues and allies to connect and share their experiences.
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