Senior Technical Program Manager, ServiceTitan
$115-165k
+ Bonus and equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$115-165k
+ Bonus and equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 7+ years of experience working as a technical project manager or program manager, leading medium to large software development projects
- Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma)
- You have direct experience using Agile methodologies for managing projects and coaching teams
- Bachelor’s degree in Engineering, Business, Information Systems, Computer Science or equivalent
- Self-motivated: You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily
- Persistent: When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues
- Communicative: Your team is always informed and on the same page of what's happening when
- Fun: You're a person who can talk to anyone; you're flexible, fearless, and excited to help build something great
- Pragmatic: You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation
- Positive: You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations
- Intuitive. You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems
- Data-driven: You can collect the data you need to make informed decisions quickly
- Scrappy: You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front
- A team player: You're willing to help out wherever needed
- Intellectually Curious: You love learning new technologies, understanding important details and you ask questions to dig deeper
What the job involves
- ServiceTitan is looking for a Senior Technical Program Manager to take on a critical role working on key programs by improving communication and efficiency that leads to delivering high-quality software with predictable timelines
- Our team is focused on improving the predictability of the software delivery schedule, leading and evangelizing Agile methodology, owning communication between Product, Engineering, Product Strategy, and Customer Success teams, and reducing operational overhead and expenses through process improvements and metric instrumentation
- Drive multiple simultaneous projects from start to finish and deliver value to our end customers
- Develop new programs to support the strategic direction of the organization
- Establish and track Program success metrics
- Create and manage long-term goals
- Develop a budget and plan for the program
- Develop an evaluation method to assess program strengths and identify areas for improvement
- Manage a program team with a diverse array of talents and responsibilities
- Ensure goals are met in areas including customer satisfaction, quality and team member performance
- Establish communication structure and facilitate program communication
- Produce accurate and timely reporting of program status throughout its life cycle
- Identify, communicate and mitigate Program risks
- Ensure management and leadership have visibility into status, resourcing needs, shifts in delivery timelines and escalations for program
- Demonstrate stellar stakeholder management and executive presentation skills
- Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard levers
- Collaborate with colleagues within our Technical PMO and across all other functions
- Use a variety of tools like JIRA, Confluence and Google Apps
- Lead and inspire your team and contribute to our company culture
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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