Client Services Specialist, Garner Health
$60-75k
In addition to base compensation this role is eligible to participate in our equity incentive
Data-powered doctor search tool
Open for applications
Data-powered doctor search tool
101-200 employees
Open for applications
$60-75k
In addition to base compensation this role is eligible to participate in our equity incentive
101-200 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- 2+ years experience in a client services and/or implementation role within the health insurance or employer health benefits industry
- Familiarity with project management and collaboration tools such as Zendesk, Salesforce, Slack, G Suite, Asana, Smartsheet, and others
- Strong problem-solving abilities and a proactive and responsive approach to resolving client issues
- An ability to manage multiple projects and achieve results against tight deadlines
- Exceptional communication and interpersonal skills, adept at building trusted relationships with both clients and internal teams
- Outstanding ability to efficiently organize and manage tasks, projects, and workflows to ensure timely achievement of deadlines and client satisfaction
- Knowledge of medical claims processing and/or Electronic Data Interchange (EDI) is a plus
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- Experience working in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the U.S. healthcare system
What the job involves
- We’re looking for a Client Services Specialist who will be responsible for managing and supporting client accounts to ensure their satisfaction and retention
- You will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and facilitating solutions that meet their needs
- This role will also support new client implementations and will require project management expertise, and the ability to effectively coordinate cross-functional teams and external stakeholders.. This role reports to the Director, Implementation and Client Services
- New Client Onboarding:
- Oversee project management for new client implementations from start to finish
- Create and maintain project plans, ensuring all tasks are completed within the defined timelines and deliverables are met
- Foster effective collaboration with cross-functional teams, such as Sales, Product Development, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction
- Collaborate closely with clients and Account Manager to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions
- Client Services and Support:
- Promptly address client inquiries or concerns, troubleshoot issues, prioritize tasks, collaborate with internal teams, deliver timely updates to stakeholders, and collect feedback to achieve resolution and ensure client satisfaction
- Maintain accurate records of client interactions, transactions, and communications using CRM software or other tools
- Coordinate the delivery of services and support to clients, ensuring high levels of client satisfaction
- Proactively identify trends and mitigate risks that may impact client satisfaction or retention and propose innovative solutions to resolve challenges
- Monitor service performance metrics and address any issues or concerns promptly to maintain service quality
- Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices
- Provide ongoing training, education, and support to ensure clients can effectively maximize the benefits of the implemented solutions
Our take
An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45m
SERIES B
Feb 2021
$12.5m
SERIES A
Total funding: $61.3m
Company values
- Mission First - Our mission is to transform our healthcare system. Everything else is secondary.
- Extraordinary or Nothing - Our mission is audacious. We only succeed by producing exceptional results.
- Communicate Courageously - We say what needs to be said even when challenging.
- Supportive Community - Our path is difficult, so we spend extra time supporting each other on the journey. It’s also more fun that way.
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Nick Reber
(CEO)They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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